首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
admin
2012-07-04
100
问题
Read the text below about how to deny customers’ claims.
In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
The exercise begins with two examples, (0) and (00).
Denying Claims
0 Customers occasionally want something they are not entitled to or that you
00 can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing—that’s an art." Fortunately, the reasons-before-refusal plan 38 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence in your products or organization.
选项
答案
WHAT
解析
根据句意,不要责怪或暗示顾客没有阅读或理解合同或相关保单。
转载请注明原文地址:https://kaotiyun.com/show/nLoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
•Readthefollowingarticleonrecruitingandmanagingstaffandthequestions.•Foreachquestion(15-20),markoneletter(
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthearticlebelowaboutpassive-aggressiveorganisation.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthisarticleaboutmanagementbuyouts.Choosethebestsentencefromtheoppositepagetofilleachofthegaps.For
随机试题
A.中和游离外毒素B.抑制病原体对黏膜的黏附C.结合FcγR,促进吞噬病原体D.激活补体旁路途径,溶解革兰阴性菌E.干扰病毒的复制内毒素具有的作用
A.化学监测法B.物理监测法C.生物监测法D.仪器监测法E.无菌检验B—D试验属于
(2010年案例分析第四大题,第83~86题)乙进出口公司业务主管赵某飞抵东南亚一发展中国家,计划按照事先约定与该国丙公司签订一个关于从乙公司进口II型复印件的合同。不料丙公司老板却冷冷地告诉他:“我们不打算签那份合同了。”赵某虽对丙公司中途毁约甚为不满,
治理通货紧缩的主要措施有()。
在进行不具有商业实质的非货币性资产交换的核算时,如果涉及补价,支付补价的企业,应当以换出资产公允价值加上补价和应支付的相关税费,作为换入资产的入账价值。()
课堂教学结构包括教学时间的合理利用、课程表的编制和()。
在中围古代诗人眼中,大雁经常被视为书信的代名词,鸿雁传书是他们最为向往的意象之一。下列诗句中的大雁形象代表这一意象的是:
WhichofthefollowingistheresponsibilityofanHRmanager?
WhatdoesMr.Stevensonthinkofhisprofession?
Whatisthetopicoftheconversation?
最新回复
(
0
)