首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
admin
2012-07-04
102
问题
Read the text below about how to deny customers’ claims.
In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
The exercise begins with two examples, (0) and (00).
Denying Claims
0 Customers occasionally want something they are not entitled to or that you
00 can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing—that’s an art." Fortunately, the reasons-before-refusal plan 38 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence in your products or organization.
选项
答案
WHAT
解析
根据句意,不要责怪或暗示顾客没有阅读或理解合同或相关保单。
转载请注明原文地址:https://kaotiyun.com/show/nLoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
•Readthistexttakenfromanarticleaboutmarketing.•Choosethebestsentencefromtheoppositepagetofilleachofthega
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthefollowingarticleaboutdifferent-sizedmanagementconsultanciesandthequestionsontheoppositepage.Foreachqu
随机试题
女性,23岁,诊断为1型糖尿病5年。近几日来,感食欲减退、烦渴、多饮、多尿明显,时有呕吐,皮肤弹性差。化验室检查:空腹血糖24.7mmol/L,尿糖阳性,尿酮体强阳性,血碳酸氢根14mmol/L。以下何组治疗方案最合理
男性,40岁,无明显原因突发全身皮肤和巩膜黄染,且逐渐力口重,大便呈陶土色,皮肤瘙痒,无发热。首先考虑的疾病是
设备及管道表面金属热喷涂工艺流程正确的顺序是()。
在政府采购中,如果需要采用公开招标以外的采购方式的,必须在采购活动开始前获得地级以上政府采购监督管理部门的批准。()
使人类学缓慢成长的另一个重要因素是,欧洲人只是逐渐认识到,在所有这些差异的掩饰下,他们可能与任何地方的人共享基本的“人性”。不与欧洲人共享基本文化价值的社会被贴上“未开化的”或“野蛮的”标签。直到18世纪中叶,相当多的欧洲人才开始认为这类人的行为与他们自身
按照监督主体的不同,公安执法监督可以分为()。
在史前夏商时期,以鼎、觚、爵为代表的大型青铜礼器,以璧、圭、琮、璋等为代表的精美玉器,一般应为国王、贵族或最高统治者所拥有的“重器”,可作为判断遗址性质的参考标准。一个大型遗址一旦发现有使用此类物品的迹象,那么其性质很可能与都邑有密切关系。但由于青铜器、玉
2016年度的诺贝尔文学奖被颁给了世界著名的民谣歌手(),以奖励他“在伟大的美国民谣传统中创造出新的诗歌意境。”
Americanwomenexperienceagreat【C1】______oflifestyles.A"typical"Americanwomanmaybesingle.Shemayalsobedivorcedor
Forthispart,youareallowed30minutestowriteashortessaybasedonthepicturebelow.Youshouldstartyouressaywitha
最新回复
(
0
)