A、Dark brown. B、Dark blue. C、Light brown. D、Sandy. A

M: Now could you tell me your name, please?
W: Yes, Officer. It’s Daniels, Mrs. Jennifer Daniels.
M: And could I have your address too, please?
W: Yes, of course. It’s 27th Springfield Road, Bristol.
M: So, could you tell me, please, exactly what you saw of the incident?
W: Yes, well, I was just coming out of the supermarket exit when all of a sudden I heard this cry, and when I turned around to see what it was, I saw this man sort of tugging at this woman’s handbag, and she was hitting him with her free hand, and then he pushed her and she fell to the ground. He then ran off down the street and round the corner.
M: I see. And could you describe the man for me?
W: Well, urn... let me see. He was medium height, about thirtyish. It all happened so quickly that it’s hard to remember.
M: Do please try. It could be very important in helping us to catch him.
W: Oh yes, I do remember something else. He was wearing a yellow jacket—you know, a light anorak sort of thing and jeans, blue jeans.
M: Did you notice the color of his hair by any chance?
W: Oh, dark I should say... yes, dark brown. And that’s all I can remember, I’m afraid. It was very wavy.
M: Thank you very much, Mrs. Daniels. You’ve been very helpful. We’ll probably be in touch.
Questions 12 to 14 are based on the conversation you have just heard.
12. Who is asking Mrs. Daniels most probably?
13. What was the man wearing?
14. What color was the man’s hair as far as Mrs. Daniels could remember?