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  3. Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

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问题     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she【21】her visit. She told the front-desk clerk she had had a (n)【22】vacation, but was heartbroken about【23】several rolls of Kodak color film she had not yet developed. At that moment she was particularly【24】over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
    Now, please understand that we have no written service rules【25】lost photos in the park.【26】,the clerk at the front desk【27】Disney’s idea of caring for our guests. She asked the woman to leave her a couple rolls of【28】film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a【29】at her home. In it were photos of all the actors of our show,【30】signed by each performer. There were also【31】of the public procession (游行队伍)and fireworks in the park, taken by the front-desk clerk in her own【32】after work. I happened to know this【33】because this guest wrote us a letter. She said that never in her life had she received such good service from any business.
    Excellent【34】does not come from policy (政策) handbooks. It comes from people who【35】—and from a culture that encourages and models that attitude.
选项 A、understood
B、reminded
C、trusted
D、discovered
答案A
解析 这句的意思是，“前台服务员对迪斯尼关心游客的宗旨了解得很透彻”，正因为如此，才有下文提及的举动。A选项understood的意思是“懂得、理解”，B选项reminded的意思是“提醒(某人某事)”，C选项trusted的意思是“信任”，D选项discovered的意思是“发现”。只有A选项符合题意。
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