What shouldn’t the host do before the guest who comes for the business purpose takes a seat? He shouldn’t______.

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问题 What shouldn’t the host do before the guest who comes for the business purpose takes a seat? He shouldn’t______.
  
When a client is coming for the business purpose, the host should stand up and receive the guest, offer a chair and a cup of coffee.(16)He shouldn’t sit down until the guest takes a seat.(17) When the guest rises to leave, the host should go with him as far as the door of the office or the lift. The executive doesn’t rise for his secretary or coworkers in the office.(18)A handshake can create a feeling of immediate friendliness or instant anger between two strangers.(19)A proper handshake is brief, but there should be firmness and warmth in it.(20) It should always be accompanied by a direct look into the eyes of the person you shake your hand with.

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答案firmness and warmth

解析 本题询问恰当的握手需要什么。讲话者在短文中提到,恰当的握手是很短暂的,但是必须坚定、热情。对比题干和听力中的信息,可以确定空格处填入firmness and warmth。
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