首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
admin
2011-04-26
23
问题
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
The most effective complaint can be made by ______.
选项
A、showing the faulty item to the manufacturer
B、explaining exactly what is wrong with the item
C、saying firmly that the item is of poor quality
D、asking politely to change the item
答案
B
解析
第四段第二句即是选项B的意思,B正确。
转载请注明原文地址:https://kaotiyun.com/show/o8qC777K
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
Internet-addictedjobseekersmaybepartlythecauseofthefactthatitistakingtheunemployed23%longertofindanewpos
IncomparingallofEarth’sgeologicalevolutiontoonecalendaryear,theauthorshows______.Accordingtothepassage,primi
Onefamousphysicianalways______tospendatleast15minutesongeneralreadingbeforehewenttosleepeachnight.
Everyonewantstobehealthyandhappy.【B1】,illnessoraccidentsmayoccurwithoutanywarning.Frequentlythepersonwhois
Accordingtothepassage,cultureshock______.Themainideaofthispassageisthat______.
Forthispart,youaresupposedtowritealetterin100-120wordsbasedonthefollowingsituation.假设你刚刚得到一份工作,但因某种原因不能按规定
Accordingtotheauthor,reallygoodscience______.Itcanbeinferredfromthepassagethatscientistsofthe18thcentury__
(Fromnowon),hewillwearasuitalldayandotherswillcallhim"Mr.Bloggs,"not"Alf".
Accordingtothepassage,theauthorthinksofeachinterviewas______.Ifyouarenotemployedbyacompany,youshouldNOT_
Thefellowisvery______.Heneverasksothersforadvice.
随机试题
关于水稻,下列说法正确的是()。
以载体为中介的易化扩散的特点是
女性,68岁,农民,因进行性吞咽困难2年就诊,恶病质,皮肤干燥,精神差,贫血面容,进食则吐,仅能饮少量水已2个月。确诊为“食管中段癌”,拟手术治疗。该患者可能存在哪种类型的营养不良()。
A、干扰核酸生物合成B、直接破坏DNA结构和功能C、干扰转录过程,阻止RNA合成D、影响蛋白质合成和功能E、影响体内激素平衡以下抗肿瘤药的作用机制分别为多柔比星
抢救休克型中毒型痢疾,下列哪项措施不妥()
下列采用本量利分析法计算销售利润的公式中,正确的有()。
在Web网页中指向其他网页的“指针”称之为______。
编制教育心理学调查问卷应注意()。
教师通过捕捉教育情境的细微变化,积极主动采取应变措施,化不利因素为有利条件,保证教育活动顺利开展。这句话体现了教师劳动的()。
一桶农药,假如一定量的水稀释后,浓度为15%;再加入同样多的水稀释,农药的浓度变为12%,若第三次再加入同样多的水,农药的浓度将变为多少?
最新回复
(
0
)