首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2009-06-24
37
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with (34) you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35). Go back to the shop (36) you bought the goods, taking with you any receipt you may have Ask to see the owner in a large store. In a small (37) the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38) who dealt with the complaint later.
Even the bravest person finds it (39) to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick (40) the facts and keep a copy of what you write. (41) this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied (42) the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. (43) sure to keep copies of your own letters and any you receive.
If your (44) is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution, In certain cases you may have the right to refuse the (45) and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be (46) to get some money back as (47). And if you have suffered some special loss, if for example a new Washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would (48) have money say so. If you accept a credit note remember that later you will not be able to ask for your money, If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some (49) the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does (50) fit. He does not have to take back the goods in these circumstances.
选项
答案
for
解析
转载请注明原文地址:https://kaotiyun.com/show/pWTd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
SuccessStoriesOneofthemostsuccessfulfashioncompaniesintheworldisBenetton.TheBenettonfamilyopenedtheirfirst
A.Ford’sopponentsB.TheassemblylineC.Ford’sgreatdreamD.TheestablishmentofthecompanyE.Ford’sbiggestcontrib
SuccessStoriesOneofthemostsuccessfulfashioncompaniesintheworldisBenetton.TheBenettonfamilyopenedtheirfirstsh
Obviouslythesepeoplecanbe(reliedon)inacrisis.
WhyistheNativeLanguageLearntSoWellHowdoesithappenthatchildrenlearntheirmothertonguesowell?Whenwecompare
WhyistheNativeLanguageLearntSoWellHowdoesithappenthatchildrenlearntheirmothertonguesowell?Whenwecompare
BusTravelNowandThenNobody,exceptperhapslittlechildren,considersajourneyinabusasexcitingexperience.Althoug
NewChangesinAmericanLifeOnceitwaspossibletodefinemaleandfemaleroleseasilybythedivisionoflabor.Menworked
Experimentwithbeesdescribedinthefirstandsecondparagraphstellusthatbeesregardblueasacolor.Wecanconcludefro
______hasadriverseatthatcanbeadjustedtofitmostpeople?______givesthemostspacefortallpassengersintheback?
随机试题
中小型企业的企业经营战略层次包括()
此次火灾,________坏人有意纵火造成。[显然是]
关于Internet,下列说法正确的是
患者男,22岁。因急起全身不适,恶心,呕吐4个小时入院。患者呻吟不止,自述全身疼痛难忍,视物模糊。呈急性痛苦面容,坐立不安,躯体扭曲、颤抖,双手抱胸,流泪流涕,讲话口齿欠清,出汗较多,患者反复哀求医务人员给予止痛药物。对该患者目前需要重点询问和检查的内
患者,男,39岁。经常出现发作性眩晕,头痛,一过性肢体麻木及一时性言语謇涩。其最易引发的是
利用一元函数积分计算下列问题:求曲线y=sinx与y=x2-πx所围的平面图形面积;
在现代教育技术中,教学设计的关键设计任务是按()的先后顺序进行的。
吴某到郊区某家庭旅馆住宿,旅馆前台请他出示身份证办理人住手续,吴某拒不出示却强行要求入住,遂与旅馆工作人员发生争执并引发肢体冲突。旅馆工作人员报警后,该郊区派出所以扰乱公共秩序为由,决定对吴某处以300元罚款。对此,下列说法不正确的是()。(易错)
标准IP访问控制列表的基本格式为access-list[1istnumber][permit|deny][host/any][sourceaddress][wild-card-mask][log],请填写其参数描述。a、listnumber…
•ReadthefollowingextractfromanarticleaboutFrenchbankandanswerthequestions.•Foreachquestion15-20,markonelet
最新回复
(
0
)