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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. The passage tells us______

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. The passage tells us______

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问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______.
The passage tells us______.
选项 A、how to settle a consumer’s complaint about a faulty item
B、how to make an effective complaint about a faulty item
C、how to avoid buying a faulty item
D、how to deal with complaints from customers
答案B
解析 主旨题。根据文章每段第一句可以推出，全文主要讲的是怎样有效投诉有缺点的产品。
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