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  3. Peterson Turbines 500 Main Boulevard Peoria, IL 55490 June 20 Mr. Fred

Peterson Turbines 500 Main Boulevard Peoria, IL 55490 June 20 Mr. Fred

admin2011-02-14  97
问题                              Peterson Turbines
                            500 Main Boulevard
                             Peoria, IL 55490
June 20
Mr. Fred Higgins
President
First Rate Lawn Supply
31 Nightshade Street
Peoria, IL 55490
Dear Mr. Higgins:
    Three years ago we chose to buy lawn sprinkler valves from you for our new headquarters because we knew of you as a neighborhood business that lives up to the reputation of its company slogan: "Quality is our main priority."
    As you may recall, your sales representative Andrew Peters spoke to me at length about our needs. I told him that we were more interested in durability than in saving a few dollars. Andrew said that you carried both brass and plastic valves, brass for $75 each and plastic for $50 each, both from reliable manufacturers. We knew that the brass are usually good for 6 years. Andrew assured us that the plastic would hold up as well, if not better.
    On Andrew’s recommendation our company purchased 48 plastic automatic sprinkler valves from you. Over the past 3 months the sleeve connecting the top of the valve to the main water pipe has burst or cracked on 12 of the valves. Last Sunday one-third of the lawn was flooded for a full day, since 2 valves broke while our small maintenance crew was out handling a problem in another building across town.
The result is that besides repairing considerable damage to the lawn (estimates run about $1,000), we will need to replace the 12 valves.
    We are aware that our warranty expired a year ago. However, since the plastic valves were purchased on your recommendation, we think you should be willing to stand behind your work and provide the labor to install brass valves. We are willing to pay for the new valves themselves.
Sincerely yours,
                                                                                    
                                                                           Maria Palmer
                                                                   Maintenance supervisor
Who is Andrew Peters?
选项 A、An employee of First Rate Lawn Supply
B、The owner of Peterson Turbines
C、A colleague of Maria Palmer
D、A salesperson at the valve manufacturer
答案A
解析 第二段的开头提到your sales…Andrew Peters(贵公司的销售代表Andrew Peters)，故本题选(A)。
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