首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
admin
2016-11-25
73
问题
Look at the form below.
You will hear a woman calling about some problems with an order.
Customer Services/Order Amendment Form
Customer: Troy Shipping/Kate Hagel
Order No.: 【L1】______
Problems
HP Laser Toner Cartridge: ordered【L2】______of them in all.
Envelop: ordered【L3】______style
Comments
Correct items send out by the【L4】______
【L4】
Look at the form below.
You will hear a woman calling about some problems with an order.
You have 15 seconds to read through the notes.
[Pause]
Now listen, and fill in the spaces.
[Pause]
Man: Good afternoon, Office Depot, Customer Service. Can I help you?
Woman: Hello. This is Kate Hagel from Troy Shipping. I’m calling about the order we received this morning. We got a few wrong items in our order.
Man: I’m sorry to hear that. Your order number, please.
Woman: The number is A-35941-KJ.
Man: Please tell me what’s wrong so we can send you the right items straightaway.
Woman: Great. Well, first of all, you sent us only 14 HP laser toner cartridges instead of 40.
Man: I’m sorry. The invoice said you ordered 14 HP laser toner cartridges. If you want us to send you the remaining 26 cartridges, the difference will be £2,500. Is this all right with you?
Woman: That’s fine. Also, the envelopes you sent are not the style we ordered. We want booklet style, not the catalogue one, in "6 x 9".
Man: Right. So that booklet style is in six by nine, not catalogue. Anything else we can do for you?
Woman: We’d like the right items to be received by tomorrow noon.
Man: Certainly. We will send the order by the overnight service and should be there around nine tomorrow morning.
Woman: And the mailing cost?
Man: Don’t worry about it. We’ll take care of it. Just ask the delivery person at DHL to pick the wrong items up.
Woman: Thank you. Goodbye.
Man: Goodbye.
选项
答案
overnight service
解析
转载请注明原文地址:https://kaotiyun.com/show/qnsO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutinsurance.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthearticlebelowaboutjoboutlookoffinancialmanagers.•Choosethebestsentencefromtheoppositepagetofilleacho
•Lookatthestatementsbelowandatthefiveextractsfromanewspaperarticleontheoppositepageaboutpeoplewhohaveset
•Readthearticlebelowaboutteam-building.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•For
•Readthearticlebelowaboutchairingameeting.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerShe
•Readthearticlebelowaboutamethodoflearninglanguagesaimedatbusinesspeople.•Choosethebestwordtofilleachgap
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Lookatthestatementsbelowandatthefiveextractsontheoppositepagefromanarticlegivingadvicetopeoplesettingup
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
随机试题
患者,男,59岁,血压140/95mmHg,他的血压属于
公司债券筹资与普通股筹资比较,则()。
根据《企业所得税法》规定,下列属于免税收入的是()。
根据规定,临时存款账户的有效期最长不得超过()年。
我国商业银行临时存款账户的有效期限最长不得超过1年。
人民群众的支持,是公安工作最大的经济优势,是做好公安工作的根本保证。()
放弃语音套餐收入,才是流量经营全面成熟的开始。可喜的是,随着4G网络的普及,技术上VoLTE已经没有问题,商业上随着用户的______,移动互联网产品的______,流量经营正在迎来井喷的时代。语音通话方式也将成为流量经营的一部分,到那时,运营商将会有更充
用不超过150字的篇幅,概括出给定资料所反映的教育公益性特征。以政府调研员的身份,用不超过400字的篇幅,归纳出在维护教育公益性的过程中,必须处理好哪几个问题。要有条理地说明,要体现针对性。
在查询设计器环境中,“查询”菜单下的“查询去向”不包括()。
Hollywoodproducedmorefilmsthananyfilmcenterintheworld.【M1】______Thewarmweathermidlonghoursofsunlight
最新回复
(
0
)