首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
admin
2016-11-25
75
问题
Look at the form below.
You will hear a woman calling about some problems with an order.
Customer Services/Order Amendment Form
Customer: Troy Shipping/Kate Hagel
Order No.: 【L1】______
Problems
HP Laser Toner Cartridge: ordered【L2】______of them in all.
Envelop: ordered【L3】______style
Comments
Correct items send out by the【L4】______
【L4】
Look at the form below.
You will hear a woman calling about some problems with an order.
You have 15 seconds to read through the notes.
[Pause]
Now listen, and fill in the spaces.
[Pause]
Man: Good afternoon, Office Depot, Customer Service. Can I help you?
Woman: Hello. This is Kate Hagel from Troy Shipping. I’m calling about the order we received this morning. We got a few wrong items in our order.
Man: I’m sorry to hear that. Your order number, please.
Woman: The number is A-35941-KJ.
Man: Please tell me what’s wrong so we can send you the right items straightaway.
Woman: Great. Well, first of all, you sent us only 14 HP laser toner cartridges instead of 40.
Man: I’m sorry. The invoice said you ordered 14 HP laser toner cartridges. If you want us to send you the remaining 26 cartridges, the difference will be £2,500. Is this all right with you?
Woman: That’s fine. Also, the envelopes you sent are not the style we ordered. We want booklet style, not the catalogue one, in "6 x 9".
Man: Right. So that booklet style is in six by nine, not catalogue. Anything else we can do for you?
Woman: We’d like the right items to be received by tomorrow noon.
Man: Certainly. We will send the order by the overnight service and should be there around nine tomorrow morning.
Woman: And the mailing cost?
Man: Don’t worry about it. We’ll take care of it. Just ask the delivery person at DHL to pick the wrong items up.
Woman: Thank you. Goodbye.
Man: Goodbye.
选项
答案
overnight service
解析
转载请注明原文地址:https://kaotiyun.com/show/qnsO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutdecisionrightsinacompany.•ChoosethecorrectwordorphrasetofilleachgapfromA,B,C,or
•Readthistexttakenfromanarticleaboutsomekeyaspectsofoperationsmanagement.•Choosethebestsentencetofilleach
•Readtheletterbelowaboutakindofserviceofferedbyacompany.•Inmostofthelines41-52thereisoneextraword.Itis
•Readthearticlebelowaboutteam-building.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•For
•Readthefollowingextractfromanarticleaboutwhatairlineallianceswilltaketopeopleandthoseairlinecompanies,andth
•Readthearticlebelowaboutamethodoflearninglanguagesaimedatbusinesspeople.•Choosethebestwordtofilleachgap
•Readthearticlebelowaboutproblemsofmotivationatwork.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
•Lookatthestatementsbelowandatthefiveextractsontheoppositepagefromanarticlegivingadvicetopeoplesettingup
SpecialProductsCo.—HowtoOrder41.Orderingiseasyanddeliveryfast.Oncereceived,yourorderwill42.normallybe
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
随机试题
简述诉讼离婚的概念及其适用。
乳腺癌最常见的病理类型为
患者,男性,70岁,因前列腺增生导致尿潴留10h。术后禁止肛管排气及灌肠的时间是
鲜活类货物出境通关单的有效期为15天。( )
下面是人教版《语文》七年级上册第三单元的课文,阅读相关材料,完成下列题。济南的冬天老舍对于一个在北平住惯的人,像我,冬天要是不刮风,便觉得是奇
某大学对教师甲的工资和职称问题作出处理意见。甲不服多次向有关部门上访。3年后,某大学根据市教委的要求,对甲反映的问题再次调查研究,形成材料后报市教委。市教委拟写了《关于甲反映问题及处理意见》的报告,呈报省教委,并抄送甲。该报告载明:“我委原则上同意该校对甲
有两个调皮的小朋友甲和乙在商场的自动扶梯上玩耍,该自动扶梯有60级阶梯呈现在外。商场扶梯速度为每秒向上移1阶,甲和乙的跑动速度分别为3阶/秒和2阶/秒。甲、乙同时分别从扶梯底端和顶端往返奔跑,那么他们第三次相遇的位置在距离扶梯底端的多少级阶梯处?
以下描述中正确的是
Вэтомгодусборниктезисов_____актуальнымпроблемамвнешнейполитики.
Whoisthespeaker?
最新回复
(
0
)