Is the woman very sure that she can meet the deadline at the beginning of the conversation?

M: Hello, Mrs. Lytton. Uh, I’ll come straight to the point. Will the goods be delivered on time?
W: Well, uh, we will do our best.
M: Hmm, excuse me, Mrs. Lytton, but I’m afraid that really isn’t good enough. Will you meet the deadline or won’t you?
W: Uh yes, I’m quite sure we can, even though we’ve been having a few problems.
M: Oh? Exactly what kind of problems?
W: Oh, nothing very serious. I mean. I’m sure there is no need to worry.
M: Well, I certainly hope not, Mrs. Lytton, for your sake as well as ours. I’m sure you know there’s a penaity if the goods cannot be delivered on time.
W: Yes, Mr. Mason, I’m perfectly aware of that.
M: Good, so we can expect the goods to be delivered by the 31st of the month?
W: Yes, Mr. Mason, you can depend on that.