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VYPERIAS COMPUTERS 254 Leviath Drive, Green Point, NSW 2251

admin2017-04-10  45
问题                                                         VYPERIAS COMPUTERS
                                           254 Leviath Drive, Green Point, NSW 2251
                                                                 (+612)555-9634
Dear Ms. Dempsey,
On behalf of Vyperias Computers, thank you for your business! We hope that you are completely satisfied with your purchase and that you will rely on us for all your computer needs. At Vyperias, we take steps to provide only the highest quality products and services, which is why we have had so many repeat customers over the last 15 years.
We understand that our success relies upon our commitment to our customers, so we are always happy to hear your comments and suggestions on areas you feel need improvement. We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services. One of our supervisors will get in touch with you regarding any concerns you might have:

Once again, thank you, and we are looking forward to hearing from you.
Best regards,
Jimmy Cuevas
Director, Research and Development

Comments: I was very impressed with the service I received from your staff. The store representative who attended to me was friendly and patient when I was asking about the features of each laptop. His knowledge of computers really helped me in choosing a unit that is perfect for my lifestyle. However, I think your prices are a little more expensive than others. I was walking around the mall last weekend and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine. Although I have no complaints about your services, your company might want to look into this matter more closely.
How did you hear about us? I saw your advertisement in a newspaper.
Could a Vyperias supervisor get in touch with you regarding your response? Sure, that is not a problem.
What did Ms. Dempsey complain about?
选项 A、The staff’s communication skills
B、The speed of delivery
C、The manager’s lack of expertise
D、The pricing of products
答案D
解析 本题问的是邓普西女士抱怨什么(What)，因此应仔细思考与题目的中心语Ms．Dempseycomplain相关的内容。文中提到“I think your prices are a little more expensive than others．”，即在表达了认为Vyperias计算机公司的价格比其他地方稍贵一些后，又说“I was walking around the mall…and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine．”，即一部分商家以Vyperias计算机公司售价九折的价格出售同款笔记本电脑。所以正确答案是(D)The pricing of products。
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