Who is the woman?

M: Reception. Can I help you?
W: Yes, please. I’m Mrs. Browning calling from room 203．
M: Yes, Madam. What can I do for you?
W: I’m not clear about the checkout time. I mean how soon do I have to leave my room?
M: Normally it’s by 12 noon on the day when you’ll leave.
W: Oh, dear．
M: Is there a problem, Madam?
W: Well, you see, my plane takes off at 5 o’clock tomorrow afternoon. Can I keep the room a bit longer?
M: I see. Which room are you in, Madam?
W: Room 203, the name is Browning.
M: Ah yes, Mrs. Browning. You may keep your room till 2 p.m. , if you wish.
W: Oh, you are so kind. Thank you very much．
M: My pleasure.