首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
admin
2015-12-31
67
问题
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (担保,保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to
选项
A、show some written proof of the purchase to the store
B、write a firm letter of complaint to the store of purchase
C、threaten to take the matter to court
D、complain personally to the manager
答案
A
解析
本题是一道具体细节题。问当顾客发现自己所买的商品有问题时,他首先应该做什么。文章第一段指出,当一位顾客发现她或他所购买的商品是假的,或在某些方面达不到厂家所标榜的质量时,首先应向出售商店提交质保单或其他有关单据,这也许有助于问题的解决。在大多数情况下,这样做会有个结果。如若不然,还可以利用种种其他方式使自己满意。因此,本题的正确答案应是A“向商店出示购买商品的书面单据”。
转载请注明原文地址:https://kaotiyun.com/show/vzPO777K
0
在职攻硕英语联考
相关试题推荐
Womenarehappytowanderaimlesslythroughaseaofclothingandaccessorycollectionsorlingerthroughtheshoedepartment.T
______willMr.Forbesbeabletoregaincontrolofthecompany.
Woman:Areyoupreparedfortheexamtomorrow?Man:Oh,yeah,theexamwillbeapieceofcake.Question:Whatdoesthemanmean
Woman:AreyougoingtoHawaiionyourvacation?Man:Notthisyear.Iambroke.Woman:Oh!Comeon.Question:Howdoesthewom
Inflationisaneconomicconditioninwhichpricesforconsumergoodsincrease,andthevalueofmoneyor【51】powerdecreases.Th
AchainofshopsinEastYorkshire,Englandhasbeentoldthatitwouldbeacriminaloffencetosellthousandsoftubesoftoot
Britain’semissionsofgreenhousegases,blamedbymanyscientistsforcontributingtoglobalwarming,havefallenby14percent
Englandisnotabigcountry:fromnorthtosouthandfromeasttowestitisonlyaboutthreehundredmilesacross.Butforas
NancyJeschke’ssleepingdifficultiesbeganonvacationafewsummersago.Sheblamedthenoisymotelroom,buthersleepingdid
AchainofshopsinEastYorkshire,Englandhasbeentoldthatitwouldbeacriminaloffencetosellthousandsoftubesoftoot
随机试题
女,49岁。劳累时心悸、气短3年,腹胀、尿少3天。心电图示心房颤动,心室率105次/分。胸部X线示心胸比值65%,肺淤血。有助于该患者诊断的辅助检查是()
对于处理含硫天然气,离心式分离器在排污时应()。
简述公共政策间接主体系统的基本功能。
A.泻下力强B.泻下力缓C.偏于活血D.清上焦火热E.善止血
【2013年第4题】题26~30:某变电所设一台400kVA动力变压器,Ud%=4,二次侧单母线为电动机负荷供电,其中一台笼型电动机额定功率为P=132kW,额定电压380V,额定电流240A,额定转速1480r/m,cosφed=0.89,额定效率0.9
在国际贸易中,对于计算商品重量时如何计算商品包装的重量有多种做法,包括下列()。
考迪罗主义
Ifthenationalpastimecouldbeintegrated,itseemedonlyamatteroftimebeforethenation’sschools,playgrounds,buses,andre
Manystudentsfindtheexperienceofattendinguniversitylecturestobeaconfusingandfrustratingexperience.Thelecturersp
说明:请以中国学生张锦秋(女)的身份填写下列表格。具体信息如下:出生年月:1982年10月16日联系地址:燕京市虹桥路496号电话:010—67289879个人详细情况:本人目前学历,学习英语的目的和经历,我的英语强项和弱项,希望在哪方面加强
最新回复
(
0
)