首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A company’s main goal in using voice mail is to be efficient and save money.
A company’s main goal in using voice mail is to be efficient and save money.
admin
2009-06-24
38
问题
A company’s main goal in using voice mail is to be efficient and save money.
It’s a long shot, but if this revolt ever succeeds, grateful telephone users may someday erect a statue to Ed Crutchfield, the man who fired the shot heard round the world against voice mail.
Joyful employees stood and applauded last month when Crutchfield, chairman of First Union Bank in Charlotte, N.C. sent out a memo ordering the bank to "press 1 to disconnect now" from its hated voice-mail system.
"The next time I call and get an answering machine, we’re going to be minus one telephone answering machine operator", warned Crutchfield’s memo.
His memo has become a rallying point of voice-mall haters, who say the computerized phone answering systems symbolize the contempt some businesses display for their customers and that government agencies show for the taxpayers.
One reason we chafe at voice mail may be buried deep within the human psyche, according m new research conducted at Stanford University. The technology violates basic rules of human communication that have existed since the first cavemen grunted at each other, according to Clifford Nass, art assistant professor of communication at Stanford.
"When people hear a human voice, it sets off’ strong cues within their brain, and it sets up certain expectations", Nass said. "This is a very hard-wired, visceral response".
One Bay Area business is even capitalizing on our loathing of voice mail in its advertising campaign.
Take Care Health Plan, the concord-based health maintenance plan that covers 230,000 members in California, doesn’t advertise that it has the most liberal coverage or doctors with the warmest bedside manner. It advertises that its members don’t have to suffer through voice mail when they call.
"If you have a question, press 1, now. If you would like it answered, press 2, now. If you would like to be put on hold for 10 minutes, press 3, now", the ads say, lampooning their competitors’ impenetrable voice-mail systems. "If you want a membership card, please punch in Beethoven’s Fifth, now, in D minor".
Instead of using a computer, Take-Care employs 12 human operators to handle calls from its customers on its toll-free line. On an average day, they handle 1,170 inquiries.
"Voice mail erects a wall between service industries and their customers", said Mike Massaro of Goldberg Moser O’Neill, the agency that created the campaign.
The people who make voice mail say none of this is the fault of the technology. The problem, they insist, lies with users who do a shoddy job of programming their systems.
"People will love it eventually", predicts Maria DeMarco, marketing director for Pacific Bell Voice Mail.
Most of the acrimony toward voice mail could be eliminated, says DeMarco, if system users made sure callers always had an easy way to punch out of the system and talk to a live human being.
And voice-mail supporters point out that pushing buttons or talking to a recording can’t be any more irritating than listening to a busy signal or a phone ringing endlessly without being answered.
There’s one person who never gets tired of hearing that disembodied voice say, "or, press 1, for more options". That’s because Joan Kenley of Oakland loves hearing her own voice.
Kenley, a former singer who has performed with Ethel Merman, is the voice of voice mail. Northern Telecom, Pacific Bell and other major system suppliers have hired her because oscilloscope tests show her intonations retain warmth and "smile" on a computer chip. "I’m everywhere", she says. "I’m ubiquitous".
选项
A、Right
B、Wrong
答案
A
解析
因为语音信箱可以为公司节省金钱,所以语音信箱有使用的价值。
转载请注明原文地址:https://kaotiyun.com/show/wsHd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
SolarequipmentSinceabout1800,nearthebeginningoftheIndustrialRevolution,coal,petroleum,andgashavebeenusedata
SolarequipmentSinceabout1800,nearthebeginningoftheIndustrialRevolution,coal,petroleum,andgashavebeenusedata
Whatdoesthephrase"turnthetablesontheirteachers"inPara.1mean?Whatkindofteachingmethoddoestheauthoruseinh
A.Adjustmentofyoungpeople’sstyleB.DisadvantageofcollegeeducationC.WhatfasionisD.TheimportanceofcreativityE.Warni
AmericancivilwarHistoriansofthewarcanbedividedintotwoschools.Thefirstconsidersthatitwastheunavoidableoutcom
A.AtmosphericScientistsB.TheCalculationsMadeattheBerlinWorkshopC.ThePreviousCalculationsoftheEffectofAerosols
Accordingtothepassage,someengineersaretryingtoimprovethehandlebarsbecause______.Inparagraph2,theauthormentio
Accordingtothepassage,duringtheCarnivalpeopleinRiodidallofthefollowingEXCEPTAccordingtothepassage,BobNadka
Accordingtothepassage,duringtheCarnivalpeopleinRiodidallofthefollowingEXCEPTHowlongdoesthecarnivallast?
BarbieDollsInthemid1940’s,theyoungambitiousduoRuthandElliotHandler,ownedacompanythatmadewoodenpicturesf
随机试题
某县土地管理局批准了黄某的建房申请。黄某的房子建好后,县水利局认为系违章建筑,责令限期拆除。黄某对处罚决定不服,以县水利局为被告提起行政诉讼。人民法院在受理黄某的起诉后,对于县土地管理局在诉讼中的地位应当如何确定?()
胡适的白话诗集名为《___________》。
视交叉中的交叉纤维来自
关于蛋白质二级结构的叙述正确的是()
上市公司审计应由两名具有证券相关业务资格的注册会计师签名。()
()是税收规划最基本的原则,是税收规划与偷税漏税区别开来的根本所在。
钾为人体的重要阳离子之一,成年女性体内钾总量略高于男性。()
Kids’Health:FourStepsforFightingStressEverybodygetsstressedfromtimetotime.【K1】______Somewaysofdealingwiths
根据图形回答问题。1999年至2006年期间,地质灾害造成的年平均直接经济损失是1998年直接经济损失的()。
Wearewitnessingdiminishingfaithininstitutionsofallkinds.Peopledon’ttrustthegovernment.Theydon’ttrustbanksand
最新回复
(
0
)