Look at the notes below. You will hear a telephone message about complaints. Message Caller:

Man: Hello, this is Philip Anderson from Colossal Group. I’m calling to make a complaint for the dinner utensil. Well, you see, according to the contract, we ordered the silverware of top grade. But when we opened the carton, we found the goods you delivered to us are dirty and rusty with deep scratches. The goods are not up to the standard as you promised, so we plan to cancel the shipment.
Now, we are still not sure about the loss. If necessary, we will present a claim against you for inferior quality. In fact, we have contacted the shipping company and insurance company for compensation. By the way, we have emailed you a copy of the inspection certificate issued by our Commodity Inspection Bureau with some records and photos.
Well, we hope you will make a close check on the matter and work out a better way to settle this problem.