首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
admin
2010-01-28
93
问题
• Read the article below about telephone skills.
• For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer Sheet.
How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance.
Secondly, listen carefully and empathise with the person making the comlaint. You don’t (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that.
选项
答案
why
解析
转载请注明原文地址:https://kaotiyun.com/show/xZKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Lookatthegraphic.Whichcellphoneplanwillthemanmostlikelychoose?
HowtoapproachSpeakingTestPartThree•Inthispartofthetestyouworkwiththeothercandidate.Theexaminergivesyoua
HowtoapproachSpeakingTestPartThree•Inthispartofthetestyouworkwiththeothercandidate.Theexaminergivesyoua
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.YouhavetochooseoneofthetopicsfrOmtheth
Task3CompanySuccessThecompanyyouworkforhasrecentlywonanawardforitsachievementsinexportsales.Youhavebeenas
Answer回答
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
Rewardsforshareholders1.Theywillbeabletotrythecompany’s______newproduct.2.Theywillalsoreceivea______
PROBLEMSFACINGPOTENTIALEXPORTERS1Inordertobesuccessful,afirmmustclearly______,objectivesandpotentialproble
随机试题
嵇康诗歌的艺术特色。
关于子宫阔韧带的说法.错误的是()
《冯谖客孟尝君》中,凿成三窟的最主要人物是()
食物蛋白质的生物学价值是指
突然发生的短暂的意识丧失称为()
宏观经济分析的总量分析法侧重对经济系统中各组成部分及其对比关系变动规律的分析。( )
A.Well,aboutcostumesB.ButyouknowmewithfashionC.Ikindoffeelthatit’smoreaboutmusicitselfD.Soyouhavetoch
拉美独立战争中,委内瑞拉地区一位著名领导人,他曾经领导建立委内瑞拉第二和第三共和国,这位领导人是()。
若有以下定义,则对数组元素的正确引用是()。inta[5],*p=a;
Imayhavetogointohospital,______(在这种情况下我就不能去度假了).
最新回复
(
0
)