2. 外语
  3. From: Wendy Thackeray To: Customer Service Department, One Star Telecom Subject: My May phone statement Customer Service: I

From: Wendy Thackeray To: Customer Service Department, One Star Telecom Subject: My May phone statement Customer Service: I

admin2012-04-26  4
问题 From: Wendy Thackeray
To: Customer Service Department, One Star Telecom
Subject: My May phone statement
Customer Service:
    I signed up for a cell phone plan with One Star this past March. According to the contract I signed, I was to be charged a base fee of $59 per month for unlimited Internet use and up to 600 minutes of call time. Anything over 600 minutes would be billed at a rate of 20 cents per minute. I chose this plan because I knew I would never surpass the regular minutes. However, in my May phone statement, it clearly shows that I only logged 479 minutes of call time during the month. Yet, the total in the "amount owed" column, before taxes, is listed as $69. Can you explain this discrepancy?
    I have heard horror stories from friends who receive service from other phone companies about sudden and unannounced rate hikes. I chose One Star specifically because I was led to believe this would never happen. I hope I wasn’t mistaken in that assumption.
    - Wendy Thackeray
    From: John Ming, Customer Service Representative
    To: Wendy Thackeray
    Subject: Re: My May phone statement
    Dear Ms. Thackeray,
    Let me begin by thanking you for bringing this issue to our attention. As you may have guessed, there was an error in the processing of your bill for the month of May. One Star is deeply sorry for the inconvenience, and I assure you that the overcharged amount will be credited to your account as of the June billing cycle. You are correct in believing that One Star will never increase your monthly rate without your knowledge—this was simply the result of a computer glitch.
    Please allow us to make this up to you and restore your faith in our company. To demonstrate our sincerity, we will immediately raise your monthly call time limit to 700 minutes and throw in unlimited texting. All other details of your plan will remain the same, including the low monthly cost of $59. Also, I recommend that you visit our website and click on the "Customer Survey" button at the top right corner. This will give you a means to provide more details about your experience and help us better serve you and our other customers in the future.
    Thank you for your understanding and for choosing One Star Telecom.
    John Ming, Customer Service Representative
What is suggested about Ms. Thackeray?
选项 A、She is going to file a complaint against One Star Telecom.
B、She has had negative experiences with other phone companies.
C、She expected to pay the same rate for phone service each month.
D、She does not feel it is fair to charge for phone calls by the minute.
答案C
解析
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