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  3. Read the following article about the importance of appraising employee performance in a downsized organisation and the questions

Read the following article about the importance of appraising employee performance in a downsized organisation and the questions

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问题     Read the following article about the importance of appraising employee performance in a downsized organisation and the questions on the opposite page.
    For each question(15-20), mark one letter(A, B. C or D)on your Answer Sheet.
                 The Importance of Appraising Employee
                Performance in a Downsized Organisation
    The experts call it "ghost work"; it’s what’s left for the survivors to do when layoffs have cut an organisation’s staff to a bare-bones minimum. Work that still has to get done is reassigned to people who may not have the skills—and certainly don’t have the time— to do it. The strain of "ghost work," the specter of more downsizing and restructuring, the disappointing news that raises and bonuses have been reduced or eliminated this year— they all can combine to make performance-appraisal season particularly stressful for employees and managers alike.
    But even though managers may be tempted to avoid performance appraisals, it’s no time to back away. Done right, performance appraisals can give employees a better understanding of the new and different demands of their jobs in the context of the company’s changing needs. Don’t duck the tough issues, say the experts, but don’t overlook the opportunity to emphasise the future, either. The performance appraisal is a great opportunity to emphasise that employees have a stake in reengineering work processes and helping the company stay competitive in tough times.
    "It’s important in the appraisal process that we let employees know that our dreams for them and for the company aren’t being abandoned; rather, they are being postponed until the company finds a way to adapt to the new circumstances it faces," says Dale Furtwengler, author of The 10-Minute Guide to Performance Appraisals(Mac-millan, 2000)and president of the St. Louis-based consulting firm Furtwengler & Associates. "That way", he says, "we can refocus their talents and energy toward finding solutions."
    No matter what challenges confront the company or the business unit, a manager must avoid the temptation to give all her reports a good review. Malachi O’Connor, vice president of the Centre for Applied Research(CFAR), a management consulting firm with offices in Philadelphia and Boston, believes that managers who give all their reports positive reviews just to avoid trouble are in fact creating it for themselves. Especially if the unit’s results are average or worse, others in the company will know not to trust the consistently good assessments that manager gives. "We know many cases where the evaluations in a person’s file are filled with’ exceeds expectations,’ but they’re not being promoted. It’s because of the more realistic conversation about that person that takes place outside of the evalua-tions," O’Connor says. "That does a disservice to everyone, especially the people not getting the feedback they deserve."
    Performance appraisals can strengthen the organisation. In a downturn, employees’ concern about their own performance is greater than ever, even among the star performers, says Lila Booth, a Philadelphia-area management consultant. In the face of silence about performance, she warns, people are apt to think, "I’m next in line for the ax." Employees need ongoing feedback on performance and on the financial state of the company, she says, to avoid "the fear and fury" such anxiety can cause.
    Patty Hargrave, a human resources specialist at Admini-staff, in Kennesaw, Georgia, agrees. "Especially now during this economic crisis, businesses are scrutinizing what is important and what is not," she writes in a recent blog post. And, while companies may want to weigh the costs versus the benefits of employee performance appraisals, "when appraisals are done correctly—meaning fairly and consistently and for the right reasons—the benefits can be well worth the efforts." Hargrave stresses the importance of keeping the appraisal a two-way conversation. "Employees need to be considered as equal participants in the process, and managers need to place an emphasis on coaching or counseling in order to inspire improvements."
Which statement is right according to Lila Booth?
选项 A、Employees want to know other’s review on their performance.
B、Employees want to participate in the management of finance.
C、Employees usually thinks little of their performance.
D、Employees keep silence on the performance.
答案A
解析 第五段讲述了费城大区管理咨询师Lila Booth对绩效评估的看法。她说，绩效评估可以强化组织，在公司滑坡时，员工更注重自己的表现，就连明星员工也是如此。当对他们的表现保持沉默时，他们会想“我是不是下一个被裁的”，他们需要知道对自己表现的评价和公司的财务状况，这样才能不焦虑，进而导致“恐惧与愤怒”。由此可知，A项员工想知道别人对自己的评价，与文意相符，正确；B项员工想参与财务的管理，与员工想知道财务状况有出入，错误；C项员工很少思考自己的表现，与文意不符；D项对表现保持沉默，原文并没有提及，注意文中In the face of silenceabout performance中说保持沉默的是经理而非员工。故应选A项。
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