• Look at the notes below. • Some information is missing. • You will hear an engineering manager giving a secretary some informa

Woman: Jim Morgan’s office.
Man: Sally, Jim here.
Woman: Hello. How was the visit to that company interested in a service contract?
Man: Good. Could you do a quote to send them today?
Woman: Sure.
Man: It’s to go to Alfords International.
Woman: Is that double L?
Man: . . . one. A-L-F-O-R-D-S. Their address is on my desk.
Woman: Right, thanks. Have you got a reference number?
Man: G-E-two-four-six-O-one.
Woman: What equipment do they have for servicing? Does it include their office machines?
Man: Well, they’ve got nearly five hundred, so another company is looking after those. They want us to service the thirty-seven machines in the packing department.
Woman: OK.
Man: Now, I’ve worked out an annual charge... cheaper than their current supplier. We’re quoting one thousand nine hundred and seventy-eight pounds, that’s including tax. Then there’s charges for emergency work.
Woman: Is that the usual forty-five pounds call- out charge?
Man: Mmm... I didn’t reduce the price on that - it’s standard. Woman: Fine.
Man: Also, I gave them a guaranteed response time - at the moment they have to wait up to twenty-four hours for an engineer to visit. I promised they wouldn’t have to wait more than eight hours if they chose us.
Woman: OK. Is that everything?
Man: Almost. Payment terms - I didn’t negotiate on these. Their current supplier only gives twenty days, so our usual twenty-nine is already much better. Woman: Right, I’ll get...