What type of business does the speaker have?

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问题 What type of business does the speaker have?

Hi, it’s Cody from Forestwood Bakery. This call is regarding the delivery we received from you last week. We were satisfied with all the ingredients that we received except for the chocolate cake mix. The color was a little lighter than normal and it tasted bad, so(72.73)I would like you to exchange this item for another box of cake mix for tomorrow’s delivery. Sorry for the trouble, and have a nice day.

选项 A、To place an additional order
B、To increase an order
C、To exchange an item
D、To change a date

答案C

解析问题是询问留言的目的，通过I would like youto exchange this item for another box of cake mixfor tomorrow’s delivery．可以得知，因为订购的产品中有不满意的，所以想要调换。

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