2. 外语
  3. To: All employees, From: Martin Cox, Vice President Re: Customer Services Dear employees, As you may know, there have been sever

To: All employees, From: Martin Cox, Vice President Re: Customer Services Dear employees, As you may know, there have been sever

admin2016-01-17  27
问题 To: All employees,
From: Martin Cox, Vice President
Re: Customer Services
Dear employees,
As you may know, there have been several incidences caused by misdirected customer complaints. Due to the importance we place on our customers, we have______our customer complaint procedures.
You will continue to complete your weekly complaint forms.______, any complaints from a large number of customers will immediately be______to the shift supervisor.
We will also be installing new software to track customer service calls. You can see Peter Jenkins in the computer lab if you experience any problems with the software. Thank you.
Martin Cox
Vice President
选项 A、streamlined
B、expected
C、responded
D、proceeded
答案A
解析 词汇：动词1．这是一道词汇题，选项均为动词。2．空格后出现宾语，因此不及物动词C、D选项排除。原文意思是“使步骤合理化”，(A)streamline为正确选项。
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