首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Starbucks Because of rapid globalisation over recent years, the competition around the world becomes more intense, especiall
Starbucks Because of rapid globalisation over recent years, the competition around the world becomes more intense, especiall
admin
2013-02-14
62
问题
Starbucks
Because of rapid globalisation over recent years, the competition around the world becomes more intense, especially for the service industry with the similar products. The most critical point for business to succeed is not only the quality of products they supply, but also the atmosphere of cooperating and the amount from yield of teamwork in retail sales. The employees who always deal with customers and can realise what customers really need are first-line staff. Therefore, it turns to be essential for companies to motivate, reward and train their employees to be the best quality personnel.
Starbucks began by three friends, Jerry Baldwin, Zev Siegl, and Gordon Bowker, who knew each other in the University of Seattle. In 1971, the first name of their store is "Starbucks Coffee, Tea and Spice" in Seattle, Washington’s Pike Place Market. Starbucks Corpotation, the most famous chain of retail coffee shops in the world, mainly benefits from roasting,selling special coffee beans and various kinds of coffee or tea drinks. It owns about 4,000 branches in the whole world. Moreover, it has been one of the most rapidly growing corporations in America as well. The reasons why Starbucks is worldwide popular are not only the quality of coffee, but also its customer service and cozy environment. Starbucks established comfortable surroundings for people to socialise with a fair price, which attracts consumers of various ages to get into the stores. Besides, it is also noted for its satisfaction of employees.
Starbucks is one of the optimal business models for cooperation and teamwork. Teamwork can not only construct a small social structure in orgunisation for employees to socialise, but also is a composite of various kinds of members who are equipped with different background of skill and knowledge on account of the mission. Each member plays an important role in the teamwork; therefore, everyone in that team can meet his need for getting acquainted with different colleagues and learn new skill from each other. Thus the definition of teamwork is a social system including more than three people in an organisation or context. These members identify others as one member of the team and they have the same goal.
The managers in Starbucks treat each workpeople equally and an of the staff are called ’partners’, even the supervisors of each branch are so called as well. In order to narrow the gap between managers and employees, they also co-work with the basic level staff in the front line. Due to this, they can maintain a good management system and create a much closer and more familiar atmosphere than other places, which makes not only employees enjoy their job but also customers affected by their enthusiasm.
Starbucks has a well-organised communication channel for employees. It places a great importance on labours. For example, managers plan the working hours per worker and arrange the schedule of time off, and meet their requirements according to their wants. There are interviews every week to see what employees’ need is. A special survey called "Partner View Survey" is taken off approximately every two years. The managers can receive feedbacks through the event on which part should be improved or what issue should be paid more attention to.
The partners have the right to figure out what is the best policy for them, and the directors show a respect for each suggestion. Starbucks even wants every employee to join in making and developing plans, then achieving their goals all together. As a result, the policies and principles are communicated between all staff, and there is no limitation in employees’ personal opinions. For this reason, business could improve, even innovate their strategies by different ideas.
In order to narrow the gap between managers and employees, they also co-work with the basic level staffs in the front line, which can maintain
选项
A、a good management system and create a more intimate and familiar atmosphere.
B、a good management system and create a leisurely atmosphere.
C、a loose management system and create a much closer and more familiar atmosphere.
D、a loose management system and create a more relaxing atmosphere.
答案
A
解析
第四段讲述了星巴克各级员工的平等关系。星巴克的经理平等对待每一名员工,所有的员工都被称为“合作伙伴”,甚至每一家连锁店的负责人也被如此称呼。为了减少经理和员工之间的差距,经理也会与一线员工一起工作,这样做能够维持良好的管理体制,创造更加和谐的氛围,使员工能够享受工作,顾客也能够被他们的热情所感染。A项表述与文中内容相符;B项中leisurely意为“宽松的,休闲的”,与原文中“closer”不符;C、D项内容未在文中提及。
转载请注明原文地址:https://kaotiyun.com/show/0L7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whattypeofbusinessisthemanmostlikelycalling?
WhattypeofbusinessisHarmonyforLess?
Whatdoesthecompanywanttodo?
Whywasthewomanbusyrecently?
Whywasthewomanbusyrecently?
Howdoyouworkwithotherpeople?Doyouknowyourownpersonalstrengthsandweaknesses?Lookatthese‘types’belowanddecide
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
HowtoapproachListeningTestPartOne•InthispartoftheListeningTestyoulistentoamonologue,e.g.apresentation.•B
HowtoapproachListeningTestPartOne•InthispartoftheListeningTestyoulistentoamonologue,e.g.apresentation.•B
随机试题
某零息债券的面值为1000元,期限为2年,发行价为880元,到期按面值偿还。该债券的到期收益率为()。
一足月儿娩出过程不顺利,生后1min、5min及10min分别为2、3、6分,生后8h小儿肌张力高,有吸吮、咂嘴等运动自动症,四肢作游泳、踏车样运动。最可能的诊断是
某宾馆首层用于餐饮,租金收入为18万元/月,其余各层为客房,共300个房间,平均每间房费95元/天,空置率为25%,该宾馆营业实际花费25万元/月。周围同档次的宾馆客房部分一般每间房费90元/天,空置率为20%,正常营业费用为年收入的30%;同档次、同规模
某购物中心地下2层,地上4层,建筑高度24m,耐火等级二级,地下二层室内地面与室外出入口地坪高差为11.5m。地下每层建筑面积15200m2,地下二层设置汽车库和变配电房、消防水泵房等设备用房及建筑面积5820m2的建材商场(经营五金、洁具、瓷砖,桶装油
作为中国第四大能源进口战略通道,中缅油气管道缅甸和中国段分别于2010年6月3日和9月10日开工建设。原油管道中国段全长1631公里;天然气管道中国段全长1727公里;缅甸段油气管道并行铺设,全长771公里。正式投运后,该油气管道每年将向中国输送2200万
中国对外贸易的发展将中国与世界更加紧密地联系起来,有力地推动了中国的现代化建设。在经济全球化背景下,各国经济相互依存不断加深,国际贸易在曲折中深入发展。当前,我国对外贸易的发展既面临着前所未有的机遇,也面临着严峻的挑战,但机遇大于挑战。问题:阐释材料蕴
艾宾浩斯遗忘曲线可广泛应用于数学学习之中。()(2013.山东)
由于某化肥厂长期排污,该地域内两个村庄几年来多人患有罕见的严重疾病,根据《环境保护法》的规定,下列哪一选项是错误的?()
执行下面的指令序列后,(BX)=【 】。 X1 DW’CD’ X2 DB 16DUP(?) Y EQU $-X1 MOV BX,Y
•Youwillhearfiveshortrecordings.Eachspeakerissayingwhatamanagermustdotoachievesuccess.•Foreachrecording,d
最新回复
(
0
)