A、He knows the owners. B、He can bring a lawsuit against the owner. C、He has some knowledge of the law. D、He had the same problem

Man: Hello. Woman: Hello, Sam. This is Paula Handson. Sorry to bother you. But I’m having a small problem I though you might be able to help me with.
Man: Sure, Paula. What’s up?
Woman: Well, you know Sarah and I moved into an off-campus apartment in the fall. over on the west side of town? Anyway we’ve been happy with it until the past couple of months.
Man: Yeah. What happened? Woman: Well, the dishwasher broke down. SO we reported it to Ms Connors, the owner, she said she’d take care of it. But a month went by and nothing happened.
Man: Did you get back in touch with her?
Woman: I got a repairperson to give me an estimate, then I sent it to her. When I didn’t hear from her, I had the repair done. And I deducted the cost from the rent check.
Man: So what’s the problem?
Woman: She called here mad as a hornet. She said she could have gotten the repair done for less money. Now she’s threatening to evict us for not paying the full rent.
Man: Hold on, Paula. It does sound pretty serious. But I’m sure you can all sit down and work this out.
Woman: Well, you are over at the law school. So I wondered ff you would mind coming with Sarah and me when we go to talk to Ms. Connors. We’re supposed to meet with her tomorrow night at eight.
Man: Sure. I haven’t studied a lot about contracts yet. But I’d be glad to help you straighten things out. Why don’t I stop by at around 7:30?
Woman: Thanks, Sam. You’re a lifesaver.
Questions:
11.Why was Paula unhappy?
12Why was Ms. Connors so angry?
13.What were Paula and her roommate planning to do?
14.Why does Paula think Sam can help her?