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  3. Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village re

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问题     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she【21】her visit. She told the front-desk clerk she had had a (n)【22】vacation, but was heartbroken about【23】several rolls of Kodak color film she had not yet developed. At that moment she was particularly【24】over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
    Now, please understand that we have no written service rules【25】lost photos in the park.【26】,the clerk at the front desk【27】Disney’s idea of caring for our guests. She asked the woman to leave her a couple rolls of【28】film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a【29】at her home. In it were photos of all the actors of our show,【30】signed by each performer. There were also【31】of the public procession (游行队伍)and fireworks in the park, taken by the front-desk clerk in her own【32】after work. I happened to know this【33】because this guest wrote us a letter. She said that never in her life had she received such good service from any business.
    Excellent【34】does not come from policy (政策) handbooks. It comes from people who【35】—and from a culture that encourages and models that attitude.
选项 A、silly
B、nervous
C、calm
D、sad
答案D
解析 A选项silly的意思是“可笑的”，B选项nervous的意思是“紧张的”，C选项 calm的意思是“镇静的”，都不符合上下文的意思。D选项sad的意思是“伤心的”，和前面的 heartbroken意思一致，符合逻辑，应为正确答案。
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