2. 外语
  3. A、She will report the complaint to the manager. B、The manager refused to talk to the man. C、The manager was on a business trip.

A、She will report the complaint to the manager. B、The manager refused to talk to the man. C、The manager was on a business trip.

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问题  
M: What project are you working on right now?
W: We are developing a new control system.
Q: What kind of system is being developed?
M: Can I talk to your manager? I have a complaint to make.
W: Sorry.The manager is not in.But I can handle your complaint.
Q: What does the woman mean?
选项 A、She will report the complaint to the manager.
B、The manager refused to talk to the man.
C、The manager was on a business trip.
D、She will deal with the complaint.
答案D
解析 对话中，男士表示想跟经理通话，他想要投诉，女士说经理不在，但是她可以处理此事，所以确定D)“她要处理这起投诉”为本题的答案。A)“她会把投诉内容转达给经理"、B)“经理拒绝与男士交谈”和C)“经理出差了”均与对话内容不符，因此可以排除。
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