•You will hear three telephone conversations. •Write one or two words or a number in the numbered spaces on the forms below. •Af

IBS=Initial Business Supplies    LG=Lacey Graphics
IBS: Initial Business Supplies. Good morning. LG: Good morning. This is Lacey Graphics. I’d like to place an order, please.
IBS: OK, I’ll just get an order form. Right. Now, It’s Lacey Graphics?
LG: That’s right We have an account with you.
IBS: Sorry. I didn’t know. I’m new here.
LG: Oh, that’s OK.
IBS: Could you give me your address, please?
LG: Yes, of course. It’s Unit 5, Hailsham Industrial Estate, Hailsham.
IBS: And that’s the delivery address?
IG: Yes.
IBS: And could I have your name, please?
LG: Well, I’m Liz Price, but I’d like you to address it to the ’Office Manager’, please.
IBS: OK. Fine. Now what’s the order for?
LG: We’d like 10 boxes of printer paper.
IBS: I’m afraid we haven’t got any printer paper at the moment. Will photocopy paper do?
LG: Yes, that’ll he fine.
IBS: And when would you like it?
LG: Well, as soon as possible, really. We’ve nearly run out.
IBS: I can get it to you on Thursday, if you like.
LG: That’s great. Thanks.
IBS: And how will you be paying?
LG: Well, you usually send us an invoice.
IBS: OK. And that’s to the same address?
LG: That’s right.