首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
•You will hear five different business people talking about business secrets related to good customer service. •For each ext
•You will hear five different business people talking about business secrets related to good customer service. •For each ext
admin
2010-01-31
42
问题
•You will hear five different business people talking about business secrets related to good customer service.
•For each extract there are two tasks.For Task One,choose which business success secret described from the list A-H.For Task Two,choose the experience from the list A-H.
•After you have listened once,replay the record.
Man:One of customer service secrets is to build business to customer loyalty.This is my number one customer service secret,and is by far the most important one.I was taught about business to customer loyalty many,many years ago,before I started my own business,when I still worked as a hotel detective in a ritzy down-town Calgary hotel.The hotel insisted that every one of us who had contact with their customers know the customer by his full name and,when possible,other personal or business information about him.
When you can show concern about what matters to your customer,and you can bet on it,you’ve just acquired a customer for life.
Speaker Two
Woman:We should provide true customer service.
In today’s market environment,service has become a cliché and it seems like“everyon’s doing it”.So.if everyone is doing it,why not jump ahead of the wolf pack by providing even more creative,personalized services to your customers than your competitors can?Nor is one type of customer service suitable for all your customers.Let’s say your advertised featured customer service is Home Delivery.The first customer may welcome this Home Delivery because it’s difficult for him to get out and shop in person.But your second customer may enjoy “window shopping”and carrying his purchases around with him as he goes from shop to shop.
Speaker Ttttee
Man:We’d better be honest with your customers.
If your customer even suspects that you are trying to pull something over on him,you can kiss that customer goodbye-permanently!Were you fortunate enough to purchase an item from a wholesaler at a discount price?Instead of being tempted to richly improve my bottom line,I usually pass that saving on to my customer.This will ingrain confidence in my customer so that,in the future,my customers will know where to come for real savings.In the long run,my bottom line will thank myself for having made this choice.
Speaker Four
Woman:We should educate our staff to be equally as concerned about our customers as we are.
Some years ago I went into a hardware store and asked the young summer student clerk for some rubber cement.“You mean,a tire patching kit?”“No.”I repeated.“I want a bottle of rubber cement.”The kid obviously didn’t have a clue what I was talking about.However,rather than finding out what rubber cement is,he gave me a strange 1ook,then turned his back and went on to serve another customer.Needless to say,after that incident I took all my hardware business elsewhere.
Speaker Five
Man:We should remember“The customer is always right.”If a customer comes to you about a complaint.be very serious about how you handle it.Is the customer upset and angry?First,I calm him with words and action and show that I am serious about doing something to correct the problem.Even if it is obvious that he’s wrong,sometimes it’s better for repeat business to take the loss and compensate the customer.Then,when my customer is satisfied that his complaint has been properly addressed,thank him for bringing the problem to my attention.Remember,no amount of advertising can repair the damage done by failing to properly address a customer’s concerrL
选项
答案
C
解析
听力原文中出现:One of customer service secrets is to build business to customer loyalty.This is my number one customer service secret,and is by far the most important one。说明该叙述者认为最重要的成功秘诀在于保持顾客忠诚。故答案为C。
转载请注明原文地址:https://kaotiyun.com/show/6COd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whoisthepotentialaudienceforthespeech?
Whataretheytalkingabout?
A、 B、 C、 D、 BThegroupiswatchingamonitorwhileparticipatinginavideoconference.Choice(A)mi
Whenistheflushingscheduledtobecompleted?
Whoislisteningtothisannouncement?
A、 B、 C、 A(A)意思是很难预测出此次选举谁会胜出,在意思上前后衔接顺畅,故为正确答案。(B)疑问词引导的疑问句不适合用Idon’tthinkso.来回答。(C)使用与election有关的词decided
Lookatthegraphic.Whatcolorpaintwillthewomanmostlikelychoose?
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.Technology:theimportanceoftrainingstaffinhowto
FortwocandidatesCustomerInvolvementYourcompanyhasdecidedtotrytoincreasecustomerinvolvementintherangeandqualit
随机试题
根据政策目标的地位,可将政策目标划分为()
患儿,8岁。1年前因反复感冒出现浮肿及尿检异常,经治疗浮肿消退,尿检仍未恢复正常。望诊面白少华,倦怠乏力,易出汗及感冒,舌质淡,苔薄白,脉缓弱。已诊断为肾病综合征,其证候是
从内容上看,认股权证具有( )的性质。
2007年1月1日,甲公司取得专门借款2000万元直接用于当日开工建造的厂房,2007年累计发生建造支出1800万元,2008年1月1日,该企业又取得一般借款500万元,年利率为6%,当天发生建造支出300万元,以借人款项支付(甲企业无其他一般借款)。不
丁公司股票的β系数为1.5,无风险利率为8%,市场上股票的平均收益率为12%。要求:说明β=1.5的含义是什么?
为推广新的广播操,某学校决定举行广播操比赛。有人选择某年级四个班针对广播操比赛全过程的教育情况进行了调查,发现四个班班主任在动员、训练中对学生的教育大同小异,不同的是比赛结束成绩公布之后。(1)班(冠军):同学们,经过全班同学的努力,我们班荣获了
审慎原则并不是不尊重科学,而是对科学应用的务实态度。科研成果的取得及其社会认可,往往代表着巨大的经济利益甚或科学家的终身成就,这就很难保证科学家不会放松科学原则要求而违规;科研成果的社会化往往与企业利益相连,企业逐利时难免会刻意隐瞒危害;由于科研的未知性因
TellusinyourownwordswhyAliShaftisaysthattocallthisanAIanchorisslightlyoversellingit?(Thisquestionisbased
针对说明中所描述的现象,分析A公司在项目管理方面存在的问题(200字以内)。针对A公司在该项目管理方面存在的问题,提出补救措施(300字以内)。
A、Todobusiness.B、Tohaveinsurance.C、Toreducerisks.D、Toinvestmoney.C选项皆为不定式,推测题目可能询问某事件的目的。主讲人指出,保险的作用是降低和消除风险(toredu
最新回复
(
0
)