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  3. Three weeks ago you booked a two-week holiday to Sanya with Fly-by-Night Travel. You are not happy with the holiday—the flight w

Three weeks ago you booked a two-week holiday to Sanya with Fly-by-Night Travel. You are not happy with the holiday—the flight w

admin2009-04-27  81
问题     Three weeks ago you booked a two-week holiday to Sanya with Fly-by-Night Travel. You are not happy with the holiday—the flight was delayed, the hotel was undesirable, and so on. Write a letter to Fly-by-Night Travel to complain about the holiday giving details about the problems.
    Write your letter with no less than 100 words, do not sign your own name at the end of the letter; use "Li Ming" instead. You do not need to write the address.
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答案Dear Sir/Madam, My wife and I selected the two-week tour of Sanya starting on 29 March. Your agency claimed we should be picked up at the airport, and that the hotel was three-star quality. The all-inclusive price we paid included breakfast and dinner. The flight was delayed for an hour and on arrival at the airport, there was no one to meet us. We waited for half an hour and then had no choice but to take a taxi. The hotel was not what I would consider three-star. The room was dirty, the beds were small and uncomfortable and the hotel refused to provide us with dinner. We had to spend RMB 500 on extra meals. I find it dishonest and unacceptable that your company sold us a tour which in no way resembled the description, and my wife and I expect to be compensated for all our extra expenses. The receipts which are enclosed total RMB530. In addition, we claim a refund of RMB100 because the room was not up to the promised standard. Yours faithfully, Li Ming
解析     从本题所给的信息可以判断出，这里要求完成的是一封投诉信。投诉信是用于提出对遇到问题的抱怨以图解决问题或改善状况的信件。可用于正式的商业领域，也可用于私人对所受到的不满待遇进行投诉。写此种信件时，一般都是直接阐明主题，提出所遇到的问题，客气而坚定地提出自己想要的解决办法。但要注意口气不可大过强硬，不能有攻击性言辞。一封投诉信往往包括以下内容：开篇点明所投诉的事件或物品，接下来阐述出现的具体问题及其带来的不便，最后提出写信人的要求并表示期望早日解决问题。本题投诉的是服务方面的问题，因此本篇作文的结构大致可安排如下：开篇点明接受服务的详细时间、地点；接下来具体陈述所出现的问题及其带来的不便；文章最后提出自己的要求。
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考研英语一

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