28

W: Account enquires.
M: Good afternoon. I’d like to check if a transfer has been gotten from Spain.
W: Could you give me your account number and the account name please?
M: Yes, the number is 50211658 and the company name is Paul Smythe and Partners.
W: Could you spell Smythe, please?
M: Yes, it’s S-M-Y-T-H-E.
W: And your address, please?
M: Unit 7, Parkdown Trading Estate.
W: And when did you expect the money to be credited?
M: This week.
W: One moment, please. Yes, we received a credit of ￡ 3,476. 28 on Wednesday.
M: Sorry, could you repeat the amount?
W: Yes, ￡ 3,476. 28.
M: I was expecting a round figure of ￡ 3,500. Did the bank make a charge?
W: I’m afraid I can’t see that from this screen. I’ve only got the final figure which was credited to your account.
M: But we get lost of payments from abroad and we never have to pay charges.
W: Let me check, sir... Yes, the amount was transferred in Spanish pesetas. We had to convert it into pounds. So, after bank charges, your account was credited with ￡ 3,476.28.
M: I see. OK, thank you.
W: You are welcome.