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  3. I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

admin2012-10-23  47
问题     I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.
    How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".
    It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
    Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
    Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere.
According to the writer, long queues at counters are caused by ______
选项 A、difficulties in hiring employees.
B、deliberate understaffing.
C、lack of cooperation between staff members.
D、employers’ irresponsibility.
答案B
解析 题干问：“根据作者，导致排长队的主要原因是……”。在第2自然段的第1句作者明确提出排长队的原因在于当班的人员不够，因此选项B“故意减少员工”为正确选项。而选项A“雇佣雇员的困难性”，选项C“雇员间缺乏合作”，选项D“雇主的不负责任”，尤其选项D最具干扰性，不是不负责任，而是故意把员工安排不足。
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