2. 外语
  3. Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flow

Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flow

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问题     Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for【C2】______and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’ s best—【C3】______when the message to be delivered is bad or unwelcome news for the recipient? We’ ve【C4】______business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for【C5】______using the alternative ways of delivering difficult messages.
    First of all, choose how personal you want to be. A face-to-face communication is the most【C6】______Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most【C7】______is email. Some of these may change order according to the【C8】______situation or your own preferences: for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you’ve got to deliver? "My【C9】______concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. " So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally【C10】______"
A) avoid I) reward
B) convenience J) silent
C) effectively K) specific
D) escape L) surveyed
E) intimate M) unfriendly
F) particularly N) warning
G) primary O) witnessed
H) prompt
【C4】
选项
答案L
解析 空格前是we’ve，空格后是由and连接的business communication consultants和etiquette experts两个名词短语，故句子缺少谓语，因此空格处应填入动词的过去分词形式与have构成现在完成时，作句子的谓语。结合句意，“我们对商务沟通顾问和礼仪专家进行了______，提出以下指导方法”。由此可推断，我们是向商务沟通顾问和礼仪专家请教了有关沟通方面的问题后，提出以下指导方法。备选项中只有surveyed(调查，考察)符合句意，故答案为L。
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大学英语四级

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