首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
admin
2012-07-04
46
问题
Read the text below about how to deny customers’ claims.
In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
The exercise begins with two examples, (0) and (00).
Denying Claims
0 Customers occasionally want something they are not entitled to or that you
00 can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing—that’s an art." Fortunately, the reasons-before-refusal plan 38 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence in your products or organization.
选项
答案
ON
解析
blame是及物动词,后面可直接接宾语,故on多余。
转载请注明原文地址:https://kaotiyun.com/show/9LoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines41—52thereisoneextraword.Itiseithergrammatic
Readthearticlebelowaboutpackagingandlabeling.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquesti
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthearticlebelowaboutpassive-aggressiveorganisation.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
Readthearticlebelowaboutpassive-aggressiveorganisation.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthefollowingarticleaboutdifferent-sizedmanagementconsultanciesandthequestionsontheoppositepage.Foreachqu
随机试题
肝功能严重受损时,下列哪些是引起出血的原因()
评价某地区恶性肿瘤对人民健康的危害程度,最适当的指标是评价某种新疗法对急性心机梗死的疗效,最恰当的指标是
患者,男,53岁,诊断为“大量心包积液”,给予安置心包引流管,对该患者的护理措施,错误的是
洞门墙应根据实际需要设置泄水孔和()。
甲公司月末编制的试算平衡表中,全部账户的本月借方发生额合计为136万元,除实收资本账户以外的本月贷方发生额合计为120万元,则实收资本账户()。
“在社会发展过程中,人民是历史的‘剧中人’,英雄人物是历史的‘剧作者’。”这个观点是()。
音乐:
事物内部包含肯定方面和否定方面,否定方面指()。
毛泽东曾经说过“青年到农村去,那里有广阔天地。一定可以大有可为”,习近平总书记说农村基层的工作经历是人生的一个坐标,有了这个经历,就更清楚地知道什么是群众、如何尊重群众,知道什么叫实事求是、如何尊重事实.对此谈谈你的感想。
Healthfoodisageneraltermappliedtoallkindsoffoodsthatareconsideredmorehealthfulthanthetypesoffoodswidelyso
最新回复
(
0
)