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  3. Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

admin2022-12-09  86
问题     Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at their worst. Now they are coming to retail, where abuse by customers was rising before the pandemic and escalated during lockdowns. According to Usdaw, a shopworkers’ union, 90％ of workers were verbally abused in 2021 and 65％ were threatened with violence, up from 68％ and 43％, respectively, in 2019. Customers got angry when shop workers enforced mask mandates, social distancing or limits on purchases of toilet paper.
    In law enforcement, bodycams protect police from spurious complaints and citizens from abusive officers. In retail, they are largely a deterrent. Threatening to turn one on is often enough to calm an irate customer, says Claire, who used to work as a store manager.
    Fans of bodycams brush away privacy concerns. Claire says she threatened to turn hers on pretty much daily during the pandemic, but rarely actually needed to do so. And Britain is already rife with surveillance, having been an early and enthusiastic adopter of CCTV.
    But critics say bodycams are more invasive than CCTV. The camera is closer and the image resolution higher. Bodycams record audio, unlike most CCTV. Companies could use them to monitor staff. They could dip into footage for marketing analytics, or an employee might share footage of a celebrity customer—both privacy violations, says Robin Hopkins of llkbw Chambers, which specializes in commercial law. Abuse of retail staff is a pressing problem, says Sarah Gold of Projects by IF, a data firm. But increasing surveillance, and allowing private firms to hold the data, is a high price for customers to pay.
    Privacy fans may be fighting a losing battle. In 2020 Omdia, a retail pricing company, put the global market for bodycams at $540m, with four-fifths accounted for by law enforcement. By 2024 it expects the market to have grown to $700m, and law enforcement’s share to have fallen to half. Most customers are large retail chains—bodycams are pricey, at £200 — 800 ($260—1,050) each, depending on features, with data storage on top. That is prohibitive for most small retailers, says Andrew Goodacre of the British Independent Retailers Association.
    Pandemic restrictions are now being lifted. But companies are emphasising employee well-being more than before COVID-19 hit, says Marc Curtis of Fujitsu, an electronics group that sells bodycams for law enforcement and is eyeing the retail sector. Retailers are struggling to lure workers back to the storefront, with Brexit-induced labour shortages an added complication. Bodycams may be an invasion of customers’ privacy—but the trade-offs have tilted in shop workers’ favour.
Which of the following would be the best title for the text?
选项 A、Bodycams Are the Solution to Labour Shortages in Britain
B、The Pandemic Is Creating More and More Angry Customers
C、Companies Are Looking for New Ways to Monitor Their Staff
D、Bodycams Are Becoming Retailers’ Solution to Rude Customers
答案D
解析 主旨题。解答主旨题应着眼于全文。第一段提到，疫情导致顾客行为糟糕，随身摄录机进入零售行业；第二段提到零售和执法用随身摄录机的不同；第三段和第四段讨论了随身摄录机牵涉的隐私和安全问题；第五段提到虽然涉及隐私，但是随身摄录机的市场会增长，大型零售商的购买潜力大。第六段提到权衡利弊，随身摄录机对店员有利。D项能综合概括全文的内容，故正确。A项属于以偏概全，劳动力短缺问题只在最后一段提到，随身摄录机或许可以吸引店员回归到店铺，但随身摄录机并不能解决根本问题，故排除该选项。B项属于以偏概全，这是第一段提到的事实，但并不能概括后面段落的内容，原文核心词bodycams未被提到，故排除该选项。C项属于以偏概全，第四段提到公司可能用随身摄录机监控员工，但并未提到其他的方式，且本项未提及本文的核心词bodycams，故排除。故本题答案为D项。
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