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The biggest problem with the computer is that
The biggest problem with the computer is that
admin
2012-04-27
52
问题
The biggest problem with the computer is that
Part Four. Questions 23 to 30.
You will hear a conversation between a head of department and an employee.
For each question 23-30 , mark one letter (A, B or C) for the correct answer.
After you have listened once , replay the recording.
You now have forty-five seconds to read through the questions.
[pause]
Now listen, and mark A, B, or C.
M: Come in, Sharon and take a seat.
W: Thanks.
M: So, where do we start? Should we begin with a look at last year and then go on from there?
W: Fine.
M: So, how do you feel you’ve done in your first full year with the company?
W: Overall, I think I’ve done quite well. I feel quite confident now about what I do.
M: And are you happy with your duties?
W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don’t mind answering the phone and preparing invoices. Sometimes it’s a bit boring typing long price lists, but then everyone has to do it.
M: That’s true. Does anything make your job difficult?
W: The computer. To begin with, I was slow because I didn’t know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our software and we need some new machines.
M: But apart from the computer, is there anything else you would like to change?
W: Er, let me see. I’d like the authority to issue credit notes without having to ask you first. You’re often away on business and sometimes customers ring up with a complaint. And if we can’t contact you, then we can’t deal with the complaint properly. It’s a bit embarrassing at times.
M: Yes, but some of our customers always find something wrong and try and get a credit note with every order. You can’t believe everything they say, you know. What about your objectives for the future?
W: Well, I need to get to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so I don’t get embarrassed when customers make enquiries.
M: Don’t worry, you’ll learn all that in time. What I’d like to ask you about now is...
[pause]
Now listen to the recording again.
[pause]
That is the end of Part Four. You now have ten minutes to transfer your answers to your Answer Sheet.
[pause]
选项
A、take more responsibility.
B、pass the customer on to her boss.
C、didn’t care for.
答案
A
解析
原文:I’d like the authority to issue credit notes without having to ask you first.You’re often away on business and sometimes customers ring up with a complaint.And if we can’t contact you,then we can’t deal with the complaint properly.在处理投诉问题时,她希望能不用请示上级就发放信用证。上级经常出差有时客户就打电话投诉。如果我们联系不上老板,那么我们就不能适当地处理投诉。所以可以看出她希望能有更多的职责来独立处理问题。
转载请注明原文地址:https://kaotiyun.com/show/D3EO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
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BEC初级听力
BEC商务英语
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