首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
admin
2021-08-19
31
问题
Here is a question for you. The customer is always right. Right?
Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid~20th century corporations embraced it, on the surface.
It’s also been used—and abused—by customers and businesses the world over. (20) Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it; customers leverage it to get their way, even when they don’t deserve it.
Is the customer always right? Here are some situations when they answer "yes":
First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a "thank you"—and when something goes wrong, an "I’m sorry. " A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right?
Second, when the law is on your side. Companies often confuse their own policy for the law, and vice versa. For example: The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. (21) You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund.
Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their "policy" to let you return the product, or they charge you a confiscatory "restocking" fee. But that assumes their product was what it was supposed to be.
Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. (22) Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
Questions 20 to 22 are based on the recording you have just heard.
20. Why do businesses invoke the slogan "the customer is always right"?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、They want to demonstrate their commitment.
B、They think all the customers love this idea.
C、They want to follow other stores.
D、They pretend to be considerate.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/DfD7777K
0
大学英语六级
相关试题推荐
A、RapperKanyeWestcallsforzerocostoftextbooks.B、ThecostofuniversitytextbooksincreaseddramaticallyfromJanuary197
A、How724peoplelivedforthepast75years.B、Whatkeepspeoplehappyandhealthyinlife.C、Themeaningofwealthandhardwo
A、TV,radio,andnewspaper.B、Print,broadcast,andmail.C、Magazines,radio,andnewspaper.D、Print,broadcast,anddirect.D四个
A、Ithasthemostinternationalstudentsintheworld.B、ItisattractingmoreandmorestudentsfromAsia.C、Itprovidesaqual
StartupNuclearEnergyCompaniesAugurSafer,CheaperAtomicPowerA)Nothingcaptureshowfashionablethestartuphasbecomequi
FindYourHeart’sDesireandRealizeYourPotential[A]Oneofthemostwonderfulandexcitingfactsaboutyourlifeisthat
PlayIsaSeriousBusinessA)Playingisaseriousbusiness.Childrenengrossedinamake-believeworld,foxcubsplay-fightingo
PlayIsaSeriousBusinessA)Playingisaseriousbusiness.Childrenengrossedinamake-believeworld,foxcubsplay-fightingo
A、Cookmealsautomatically.B、Checkthestockautomatically.C、Goshoppinginasupermarket.D、Cleanuptheroomautomatically.
A、Cookthemilkautomatically.B、Sendthemilkbacktothesupermarket.C、Placethemilktothefrontoftheshelf.D、Orderfres
随机试题
IUD适用于哪些育龄妇女?
建设一种民族共同语涉及推广和_______两方面的工作。
甲亢的临床表现______。
患儿,2岁2个月。高热3天,持续不退,口唇发绀,气促,喉间痰鸣,烦躁不安,忽见神昏谵语,双目上视,四肢抽搐,舌红,苔黄,指纹青紫,可达命关。治疗宜首选
矿井平巷运输时,符合安全规程要求的是()。
某技术方案建设期为3年。建设期间共向银行贷款1500万元,其中第1年初贷款1000万元,第2年初贷款500万元;贷款年利率6%,复利计息。则该技术方案的贷款在建设期末的终值为()万元。
“备案号”栏:()。“成交方式”栏:()。
下列争议中,可以提出行政复议的有()。
下列犯罪中,属于真正身份犯的是()。
行列式=_____________________________
最新回复
(
0
)