首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Ask advice from a lawyer. B、Prosecute the company. C、Ask for a full refund. D、Require an apology. C讲座中提到,如果你并没有得到你付出金钱所应得到的东西,
A、Ask advice from a lawyer. B、Prosecute the company. C、Ask for a full refund. D、Require an apology. C讲座中提到,如果你并没有得到你付出金钱所应得到的东西,
admin
2016-12-28
30
问题
Hello, everyone. Here is a question for you. The customer is always right. Right?
Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface.
It’s also been used—and abused—by customers and businesses the world over.(20)Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it: customers leverage it to get their way, even when they don’t deserve it.
Is the customer always right? Here are some situations when they answer "yes":
First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a "thank you"—and when something goes wrong, an "I’m sorry. " A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology(even when the customer is wrong)then why can’t the customer be right?
Second, when the law is on your side. Companies often confuse their own policy for the law, and vice versa. For example: The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements.(21)You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund.
Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their "policy" to let you return the product, or they charge you a confiscatory "restocking" fee. But that assumes their product was what it was supposed to be.
Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing.(22)Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
That’s the end of the lecture. Thank you.
20. Why do businesses invoke the slogan "the customer is always right"?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、Ask advice from a lawyer.
B、Prosecute the company.
C、Ask for a full refund.
D、Require an apology.
答案
C
解析
讲座中提到,如果你并没有得到你付出金钱所应得到的东西,即使你不是一名律师,也可以要求获得全款退回。
转载请注明原文地址:https://kaotiyun.com/show/FVF7777K
0
大学英语六级
相关试题推荐
A、Theyofferstudentsawidevarietyofcourses.B、Theyattractstudentsfromallovertheworld.C、Theyadmitmorestudentstha
TheMostImportantSkillsforModernPeople1.随着科技的发展,现代人的技能也随之变化2.有人认为外语、计算机等技能很重要,也有人认为沟通技能更重要3.在我看来……
Theselfishnessofhumansisacentralassumptionoforthodox(传统的)economics,whereitisthoughttoleadtobenefitsfortheeco
Theselfishnessofhumansisacentralassumptionoforthodox(传统的)economics,whereitisthoughttoleadtobenefitsfortheeco
A、Theycanhaveatalkbeforetheplane’sdeparture.B、Hisarrivaltimewon’tbesuitableforthemeeting.C、Hewilldealwitht
A、Cookthemilkautomatically.B、Sendthemilkbacktothesupermarket.C、Placethemilktothefrontoftheshelf.D、Orderfres
Asshewalkedroundthehugedepartmentstore,EdithreflectedhowdifficultitwastochooseasuitableChristmaspresentforh
InternationalWomen’sDay(8March)isanoccasionmarkedbywomen’sgroupsaroundtheworld.Thisdateisalsocommemoratedatth
Utopiaisaperfectplace.Itisaplacewithoutwar,hunger,poverty,orcrime.Itisaplacewherethepeopleworktogetheran
A、Payingthefamilieswhovolunteer.B、Appealingtoallsortsoffamilies.C、Givingcompulsoryorderstoyoungcouples.D、Arrang
随机试题
急腹症应首选的摄影体位是
手太阴肺经在上肢的分布是
A.国务院药品监督管理部门B.国务院药品监督管理部门和国务院农业主管部门C.国务院药品监督管理部门会同国务院卫生主管部门D.国务院药品监督管理部门会同国务院公安部门E.国务院农业主管部门制定麻醉药品药用原植物年度种植计划的部门是()。
下列关于期间的说法,正确的是哪些?
下列属于会计电算化档案管理基本要求的有()。
以下关于个人汽车贷款额度描述正确的是()。
2014年2月5日,马某与陈某订立一份房屋买卖合同,约定陈某购买马某的房屋一套(以下称1号房),价格80万元。并约定,合同签订后一周内陈某先付20万元,交付房屋后付30万元,办理过户登记后付30万元。2月8日,梁某得知马某欲将该房屋出卖,表示愿出90万元购
2015年保险公司原保险保费收入24282.52亿元,同比增长20.00%,比上一年高2.51%。其中,产险业务原保险保费收入7994.97亿元,同比增长10.99%;寿险业务原保险保费收入13241.52亿元,同比增长21.46%;健康险业务原保险保费收
收视率
Mr.Watsonaskedthestudentsto______theirhomework.
最新回复
(
0
)