You will hear a college lecturer talking to a class of business students about how to meet and greet clients with the proper res

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问题     You will hear a college lecturer talking to a class of business students about how to meet and greet clients with the proper respect.
    As you listen, for questions 1-12, complete the notes using up to three words or a number.
    You will hear the recording twice.
                        MEET AND GREET CLIENTS
Get Off on the Right Foot
【L1】When a businessperson makes the______ with a colleague, he wants to have a successful start.
【L2】An unsuccessful start will contribute to a______.
Strategies
【L3】If you don’t stand up when you meet someone, you send a______that he/she is not so important.
【L4】A smile is important for your______can give the other person more information than your words.
【L5】______is necessary for it shows your attention on and interest in the people.
【L6】When you meet people you don’t know, ______immediately.
【L7】It is not always enough to say who you are, you should give______, for example, about you work.
【L8】People always consider the person who first offers a handshake is ______and at ease.
Introductions
【L9】In business, it is common to introduce______people to the other party.
【L10】The______should be considered more important than your boss.
【L11】If you attach importance to the______as you hear it, you are likely to remember it later.
【L12】These rules can help you to have a sound start for______.
【L2】
Woman: Good morning. In today’s class we’ll talk about how to meet and greet clients with the proper respect.
As we all know, a day in the life of every businessperson is made up of a series of meetings and greetings. Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot. Doing so will make the first encounter and subsequent ones go smoothly and easily. Getting off on the wrong foot can make for a difficult recovery. Here are some simple strategies for a successful start.
1. Stand up when you meet someone.
This allows you to engage the person on an equal level — eye to eye. By remaining seated, you send a message that you don’t think the other person is important e-nough to warrant the effort it takes to stand. If you find yourself in a position where you can’t stand up(such as being trapped behind a potted plant), offer an apology and an explanation.
2. Smile.
Your facial expression says more than your words.
Look as if you are pleased to meet the other person regardless of what is on your mind. Put a smile on your face for the person standing before you.
3. Make eye contact.
Looking at the people you meet says you are focused and interested in them. If you are staring off somewhere else, you may appear to be looking for someone more to your liking to come along.
4. Introduce yourself immediately.
As soon as you approach people you don’t know or are approached by them, say who you are. Don’t stand around as if someone else is in charge of introductions.
5. Include a statement about who you are when necessary.
    It is not always enough to say, "Hello, I’m Mary Jones." Give more information. "Hello, I’m Mary Jones. I work for XYZ Corporation."
6. Offer a firm handshake.
Extend your hand as you give your greeting. The person who puts a hand out first comes across as confident and at ease. Make sure that this physical part of your greeting is professional. Don’t offer bone-crushing grips or wimpy limp-wrested shakes. Everyone in business shakes hands with everyone else.
7. Learn how to make smooth introductions.
In business you always introduce less important people to more important people. The way to do this is to say the name of the more important person first, followed by the words " I’d like to introduce..." and then give the other person’s name. Be sure to add something about each person so they will know why they are being introduced and will have some information with which to start a conversation.
8. Know who the more important person is.
The client or the business prospect is more important than your boss. Just hope your boss agrees.
9. Pay attention to names when you meet people.
It is all too common to be thinking about what you are going to say next and not focus on the other person. If you concentrate and repeat the name as soon as you hear it, you stand a better chance of remembering it later.
Your goal within the first few minutes of meeting other people is to make them feel comfortable and to put them ease so they will want to do business with you. When you are confident of the rules for those critical initial encounters, you will have a solid start for long-term profitable relationships.

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