2. 外语
  3. When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】for it, the first, st

When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】for it, the first, st

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问题 When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】for it, the first, step is to present the guarantee at the store of purchase. In most eases, this action will【B2】results. However, if it does not, there are various means the consumer may use to gain satisfaction.  A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her【B3】, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】be or she has a just claim.
Consumers should complain in【B5】whenever possible, but if they cannot get to the place of purchase, it is【B6】to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but【B7】, and especially when the consumer can demonstrate what is wrong with the item in【B8】. If this cannot be done,【B9】
The store manager may advise the consumer to write to the manufacturer. If so,【B10】. But if a polite complaint does not achieve the desired result, the consumer can go a step further.【B11】
选项
答案C
解析 laim意为“声称”。从manufacturer’s这个所有结构可知所填词为名词，而且可以和介词for搭配。还有，live up to 和所填词构成动宾搭配，live up to意为“遵守(诺言、原则等)，符合”。句中的or表示：faulty 和 or后面的部分是选择性并列关系。那么，consumer买的商品可能有瑕疵或者不像manufacturer标榜得那么好。claim作名词时常和for搭配，for后面的 it 指代的是an item。
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