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  3. A world without managers is a nice idea. But teams need leaders, irrespective of the quality of the people in charge. Someone ha

A world without managers is a nice idea. But teams need leaders, irrespective of the quality of the people in charge. Someone ha

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问题     A world without managers is a nice idea. But teams need leaders, irrespective of the quality of the people in charge. Someone has to take decisions, even if they are bad ones, to prevent the corporate machine gumming up with endless discussions. That is true even of flatter organisations. In a paper published in 2021, researchers described an experiment in which a number of different teams took part in an escape-room challenge. Some randomly selected groups were asked to choose a leader before the task began; the rest were not. The teams with leaders did much better: 63％ of them completed the challenge within an hour, compared with only 44％ of those in the control group.
    The difference between good bosses and bad ones is striking. In one paper published in 2012, a trio of academics looked at the output of workers in a large services company who frequently switched between different supervisors. They found that the gap in output between the best and worst bosses was equivalent to adding an extra person to a nine-member team. Even the average boss enhanced their team’s productivity by enough to justify their higher salary.
    Managers are needed, but they do not have it easy. The job is structurally difficult. Most managers have to meet the expectations, sometimes unreasonable, of people below them and above them. The blurring of work-life boundaries as a result of the COVID-19 pandemic seems to have made life tougher for them. Gallup, a pollster, found that in 2021 managers suffered higher levels of self-reported burnout than workers, and that the gap between these groups had widened considerably over the previous year.
    They are subject to conflicting demands. They are meant to care about members of their teams and be ready to get rid of them. They are supposed to give people agency while making sure that things are done in the way the organization wants. The concept of the "servant leader" is utter nonsense. It is also a reflection of the different directions in which bosses are pulled.
    Managers are also handling the most baffling material on Earth: people. A study conducted by researchers in Germany found that handing out monetary bonuses for good attendance to apprentices in retail stores led to sharp rises in absenteeism (paying for behaviour that was previously considered normal seems to have made people feel licensed to bunk off). The law of unintended consequences runs through the workplace.
    It is true that managers do not save lives or nurture young minds. But the job that managers do is almost always necessary, often unpopular, sometimes done reluctantly and pretty difficult to boot.
According to Paragraph 4, a servant leader may________.
选项 A、care about the wellbeing of the company
B、get the job done as perfectly as one can
C、complete work as the society expects
D、be readily influenced by different voices
答案A
解析 细节题。根据题干可定位至第四段。第三句提到，They are supposed to give people agency while making sure that things are done in the way the organization wants (他们被期待给下属更多赋能，同时还要确保工作以组织期待的方式完成)，可知他们将工作安排给下属时要考虑公司的利益。因此A项正确。B项属于无中生有，故排除。C项属于张冠李戴，原文是公司对管理者的期待，并非社会对管理者的期待，故排除。D项属于主观臆断，第五句说servant leader这个概念反映了管理者面临多个不同方向的需求和期待，但这并不能表明他们容易被不同的声音影响，故排除。故本题答案为A项。
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