•You will hear five short recordings. Five people are talking about a problem that occurred. •For each recording, decide what ea

M: It was just so embarrassing, the whole thing. I mean, being late’s one thing, and I had already got my secretary to phone through and leave a message to say I was running behind schedule. But in the end I didn’t get there at all... and all the other managers were there to see the team show the project and its results. Oh well, that’s how it goes, I guess.

M: What a lost opportunity. I should’ve made a proper note in my diary where I would have seen it instead of just on the back of an old envelope. Anyway, it’s too late now. I just didn’t remember and that’s that. They’ll have given the work to Someone else by now ... I’d promised to ring before midday if I was available. I really need to be better organised.