首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
admin
2013-08-22
47
问题
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Which article(A, B, C, D or E)does each statement 1—8 refer to?
For each statement 1—8, mark one letter(A, B, C, D or E)on your Answer Sheet.
You will need to use some of these letters more than once.
There is an example at the beginning, (0).
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller’s clients come from this constituency, support must be a central tenant of a vendor’s offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
There is a tendency that resellers cannot effectively meet the needs of the clients and the web hosting providers.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/Hk7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whattypeofbusinessisbeingdescribed?
Question询问
Makingcounter-proposals提出反提案
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
•YouwillhearaninterviewwithSteveMarriott,aninternalbusinessconsultantwithCarserve,avehiclebreakdownservice.•
Youwillhearfivedifferentbusinesspeopletalkingaboutbusinesssuccesssecretsrelatedtogoodcustomerservice.Foreache
•Youwillhearacollegelecturertalkingtoaclassofbusinessstudentsaboutasupermarketchain.•Asyoulisten,forquest
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantchain.Foreachquestion(23-30),markoneletter(
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantchain.Foreachquestion(23-30),markoneletter(
•Readthetextbelowaboutthelogistics.•Inmostofthelines41-52thereisoneextraword.Itiseithergrammaticallyinco
随机试题
关于浆细胞下列哪项是错的()
男性,35岁。乏力、腹胀2个月,腹痛4天,便秘2天。体格检查:体温38.5℃,神清,皮肤巩膜轻度黄染,胸前有一蜘蛛痣,肝掌征(+),肝、脾未扪及,移动性浊音(+)。实验室检查:ALT250U/L,AST130U/L,ALB32g/L,GLB38g/L,TB
导致骨折延迟愈合或不愈合的因素不包括()
肝气郁结型郁证治法为:阴虚火旺型郁证治法为:
2002年4月2日,某银行与某公司签订贷款合同,约定银行贷款给公司,公司以土地使用权为抵押。2002年6月1日,公司办理土地使用权抵押登记手续,并取得土地管理局签发的抵押证书。后因公司未依约还款,某银行提起诉讼。2003年2月4日,法院作出民事判决,认定土
根据《中华人民共和国证券法》的规定,股份有限公司发行的公司债券上市交易后,公司发生的下列情形中,证券交易所不可以决定终止公司债券上市交易的是()。
在演绎法中,研究的角度是通过经验和观察试图得到某种模式或理论。()
商业银行应保证个人理财业务人员具备的资格包括()。
2009年全省固定资产投资增速较快。全年完成全社会固定资产投资18751.6亿元,增长24.5%;城镇固定资产投资14122.6亿元,增长24.2%;农村固定资产投资4629亿元,增长25.4%。在全社会投资中,国有及国有控股投资4349.5亿元,增长46
TheReboundBringsInvestingOpportunityHere’sthenot-so-badnews:Wearenearingabottom.Housingpricesarefalling,bu
最新回复
(
0
)