首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear an interview with Harry Styles, the General Manager of Four Seasons Hotel Philadelphia. For each question(23-3
You will hear an interview with Harry Styles, the General Manager of Four Seasons Hotel Philadelphia. For each question(23-3
admin
2015-02-26
38
问题
You will hear an interview with Harry Styles, the General Manager of Four Seasons Hotel Philadelphia.
For each question(23-30), mark one letter(A,B or C)for the correct answer.
After you have listened once, replay the recording.
How did Four Seasons increase their room services?
You will hear an interview with Harry Styles, the General Manager of Four Seasons Hotel Philadelphia.
For each question, 23-30, mark one letter(A, B or C)or the correct answer.
After you have listened once, replay the recording.
You have 45 seconds to read through the questions.
[pause]
Now listen, and mark A, B or C.
[pause]
Woman: Today. We have Harry Styles, the General Manager of Four Seasons Hotel Philadelphia. Harry Styles had been the General Manager of Four Seasons Resort Palm Beach since 1998 before assuming his current role. He is a graduate of the Institute International de Glion in Montreux, Switzerland. Mr. Styles, nice to meet you.
Man: Nice to meet you, too.
Woman: Over the past 24 months, did you see a major impact on the industry in Philadelphia and, more specically, for Four Seasons?
Man: We’re no different than any other city in the United States, and Philadelphia was one of the first that got impacted when the economy took a downturn. So we’re expecting a recovery faster than any other city in the United States. The first quarter of 2010 looked much better than the first quarter of 2009. We’re ahead in both group and transient business. Our business is slowly recovering, and we’re hoping for a good year.
Woman: How challenging has it been to keep expenses down while maintaining the level of service that Four Seasons is known for?
Man: We shared our employees across properties. So the managers who wanted to move on and help, for instance, when it was busy in Hawaii last January, February, and March, went there, so we didn’t layoff as many as other companies might have. Our staff is used to moving around—that is what excites them and it is the pride of Four Seasons. Obviously, we had to let go of some employees, but our front of the house services weren’t touched at all, and in terms of back of the house, our job was to make certain we remained the best employer we could in Philadelphia.
Woman: Four Seasons is a brand known to always be investing in itself to keep up-to-date. Are you happy with where the property is today, and do you foresee any changes or renovations on the horizon?
Man: We will begin renovations on our new ballroom, which will be ready in January 2011: we refinished our guest rooms about four years ago, so they’ll be done again in two and a half or three years: we have Internet access in most of our rooms: our spa got new spa treatment rooms: and our meeting rooms were done in January 2009. Basically, we increased our services in the rooms: we’ve added turndown service and some small amenities like chocolate and fruit, which gives more value than before, and we’re trying to keep those values for the future.
Woman: You offer a mix of very luxurious suites and guest rooms. Is there a common feel within the accommodations, or is there a different layout and look from room to room or suite to suite?
Man: We have moderate rooms and we have some superior suites—96 of them: we call them the Four Seasons Executive Suites, and those mainly face the fountain outside in Logan Square. We have a Presidential Suite on the seventh floor which has a pool table and a baby grand piano in it: we have the Royal Suite? and we have 12 Liberty Suites, which are one-bedroom suites.
Woman: How critical is it in the luxury segment to offer the full spa experience for your guests?
Man: Having a spa is a must these days. Today, people are looking for a spa with masseuses or therapists who are educated and have been with the spa for a long time, so they get to know the guests and their needs as they come back year after year. We also have a swimming pool in the spa, so we can use the swimming area for a greenroom while the guests are experiencing great spa treatments.
Woman: Well. Thank you for your time.
Man: Thank you.
选项
A、They gave customers small gifts.
B、They offered more chocolate and fruit than before.
C、They provided excellent bed-making service.
答案
A
解析
考查排除干扰信息的能力。题目问他们怎样提高房间服务的档次。采访中Harry说道:Basically,we increased our services in the rooms:we’ve added turndown service and some small amenitieslike chocolate and fruit,which gives more value than before,and we’re trying to keep thosevalues for the future.即他们增加了夜床服务,并提供了一些小礼物,如巧克力和水果,这些都是提供服务的具体内容,A项为答案。C项为干扰项,采访中只是提到了增加夜床服务,并不是提供了优质的夜床服务;B项也是干扰项,采访中并未明确说明比之前提供了更多的巧克力和水果。
转载请注明原文地址:https://kaotiyun.com/show/HzsO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
Betweennowand2005,【C1】______serviceswillbecomecommonplace.Businessandeconomy-ties?Webserviceswillbeintroduced;a
Betweennowand2005,【C1】______serviceswillbecomecommonplace.Businessandeconomy-ties?Webserviceswillbeintroduced;a
【C1】______adoubttherearecountriesthatofferinterestingadvantagesforentrepreneurs,selfemployedandbusinessowners.
•Readthearticleaboutinternationalauditingstandards.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyour
•Readthearticleaboutinternationalauditingstandards.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyour
•Readthistexttakenfromanarticleabouttheimportancetocompaniesofnotlosingtheiremployees’knowledge.•Choosethe
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
MotivateyouremployeeslikeJackWelchIjustreturnedfromspeakingtohospitalityexecutivesinOsloandAmsterdamaspar
MotivateyouremployeeslikeJackWelchIjustreturnedfromspeakingtohospitalityexecutivesinOsloandAmsterdamaspar
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
随机试题
改革是中国的第二次革命。()
下列画线的句子翻译错误的是()
20世纪80年代以来,器官移植的成功率有显著提高,这主要归功于___________。
随着商品经济的繁荣,两宋时期的买卖、借贷、租赁、抵押、典卖、雇佣等各种契约形式均有发展。据此,下列哪一说法是错误的?(2017年卷一18题)
锚杆拉拔力试验,要求同组单根锚杆的锚固力()的设计值。
接收机门限电平测试是()设备的必测项目。
汇总付款凭证,是按库存现金科目、银行存款科目贷方分别编制,按与所设置科目相对应的借方科目加以归类、汇总填列。()
被称为世界上第一部研究教学法的书是()。
西方的法治,尽管并不排斥道德,但无疑在宣扬法律至上的同时有意无意地忽略了道德,西方社会普遍存在的情感危机与道德沦丧就是明证:传统的德治却是主张德主刑辅,法是德的附属,贬抑了法的作用,也与时代的发展不相适应。所以,对二者都要加以扬弃和改造,抽取各自的合理内核
在黑、蓝、黄、白四种由深至浅排列的涂料中,一种涂料只能被它自身或者比它颜色更深的涂料所覆盖。若上述断定为真,则以下哪一项确切地概括了能被蓝色覆盖的颜色?Ⅰ.这种颜色不是蓝色。Ⅱ.这种颜色不是黑色。Ⅲ.这种颜色不如蓝色深。
最新回复
(
0
)