首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Novels. B、Essays. C、Textbooks. D、News reports. C
A、Novels. B、Essays. C、Textbooks. D、News reports. C
admin
2019-06-01
58
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s website, and it was written to this clothing company. And this is a letter about some shoes, and it begins To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36.99, which includes $4.99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely...? and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint. She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesn’t come across as angry or demanding. It’s short, you know, there’s nothing extra there, so that the person reading the letter doesn’t have to go hunting through the letter for what it is that happened and what the person wants. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you’ve just read. What is much harder, of course, is for people to get experience complaining verbally in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining, the final step— and perhaps the most important one— is to give students practice complaining in a sheltered environment, in other words, in the classroom. And I would do that by means of role-playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview.
Questions 6 to 10 are based on what you have just heard.
6.In the example of the letter of complaint, how much does the writer want to be refunded?
7.What does Lida think of the example of the letter of complaint?
8.What is considered unnecessary in a letter of complaint?
9.What is the most important step in teaching how to write letters of complaint?
10.What kind of books does Lida write?
选项
A、Novels.
B、Essays.
C、Textbooks.
D、News reports.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/KBbK777K
0
专业英语八级
相关试题推荐
Itisnotraretofindsomeemployersdonotpaytheinterngraduatesorstudents.Whatisyouropinion?Shouldtheygetpaid?R
CrossCulturalBusinessPresentationsWithinthebusinessenvironment,understandingandcopingwithinterculturaldifferencesb
MeaninginLiteratureI.AUTHOR—Interpretauthor’sintendedmeaningbya)Readingotherworksby【T1】_____【T1】______b)Knowingc
CrossCulturalAdvertisingAsuccessfulcrossculturaladvertisingcampaignlargelydependsoneffectivecrossculturalcommunic
CrossCulturalAdvertisingAsuccessfulcrossculturaladvertisingcampaignlargelydependsoneffectivecrossculturalcommunic
A、Becauseshehasabadmemory.B、BecauseFranklindidn’twriteanygreatnovels.C、Becausesheistoonervous.D、BecauseFrankl
A、Losingweight.B、Preparingherselfmentally.C、Goingonline.D、Acceptingtherejection.A本题设题点在对话问答处。根据句(4)可知,Pepper离婚后做的第一件事情
A、Shefeltunhappyinsidethecompany.B、Shefeltworktheretoodemanding.C、Shewasdeniedpromotioninthecompany.D、Shelon
A、Novels.B、Essays.C、Textbooks.D、Newsreports.C
随机试题
导致缺铁性贫血最常见的原因是
某企业在推行目标管理中,提出了如下的目标:“质量上台阶,管理上水平,效益创一流,人人争上游。”该企业所设定的目标存在着哪方面的欠缺()
本病例应诊断为其治疗主要是
下面关于行政许可的说法不正确的是:()
对()进行评价,主要分析研究资源的地质构造和开采难易程度,以便确定开采方式和设备方案。
当事人在票据上签章时,必须按照规定进行,下列签章不符合规定的是()。
对某一群体的每一个人进行编号,然后根据随机表顺序随机选择被试,构成样本,该取样方法是()。
制定科学合理的工资制度的前提和依据包括()。
招聘收益成本比等于新员工为组织创造的总价值与()之比。
在收养关系成立的程序要件中,属于选择程序的有()。
最新回复
(
0
)