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  3. Suppose you have several experiences of buying books from Delta, an online bookstore, but the books were either delayed or damag

Suppose you have several experiences of buying books from Delta, an online bookstore, but the books were either delayed or damag

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问题 Suppose you have several experiences of buying books from Delta, an online bookstore, but the books were either delayed or damaged. Write a letter to the Customer Service of Delta to
1) complain about it, and
2) make two or three suggestions.
You should write about 100 words on the ANSWER SHEET. Do not use your own name. Use "Li Ming" instead. Do not write your address.
选项
答案Dear Sir/Madam, I really need your help with this. I have been buying books from Delta for years, but recently the books sent to me were either delayed or damaged. As one of your reliable buyers, I am terribly disappointed. Here are my two suggestions. First, more options for express delivery should be offered so that we customers can choose the most suitable delivery method ourselves. Another suggestion is that more effective ways be taken to protect your products, such as filling more sponge in the gaps and using harder wrappers. I would be more than grateful if those unhappy experiences could be avoided in the future. I greatly appreciate your help. Yours faithfully, Li Ming
解析 题目要求考生向某网上书店写一封投诉信。指出购买图书过程中发现的问题，并提出相应建议。投诉信的语言宜郑重严肃，写信人应显得冷静和理智，就事论事，不宜随意对责任方的品格等进行评论。文章可谋篇布局如下：
第一段：点明写信目的，即阐明购买商品过程中发现的主要问题。
第二段：提出解决问题的具体建议。
第三段：表达写信人的期待，并表示感谢。
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考研英语二

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