2. 外语
  3. It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could (1)______businesses ￡5 billi

It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could (1)______businesses ￡5 billi

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问题     It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could (1)______businesses ￡5 billion every year.(2)______ hearing the phrase "thank you" or" well done" means the same to staff(3)______ a modest pay rise, researchers say. Praise and(4)______ also makes employees more likely to work hard and stay in their jobs,saving on the cost of finding (5)______.
    A third of 1 , 000 workers(6)______ by consulting firm White Water Strategies said they did not get thanked(7)______when they did well, and a(8)______ third said they were not thanked enough. In both cases, staff said they felt undervalued, meaning they were less likely to(9)______themselves and were more likely to(10)______ employment elsewhere. According to the company, praising staff has the same(11)______ kick as a 1 percent pay rise—and(12)______ much cheaper for bosses. Three(13) ______ four employees said that regular(14)______ by their bosses was important to them ,(15) ______ only a quarter said they were(16)______ given as much praise as they felt they needed. The survey found that those(17) ______ blue-collar and manual jobs were less likely to(18) ______ any recognition for doing well.
    Older employees and women need the most reassurance, according to psychologist Averil Leimon, a director of White Water Strategies. She said that words of praise did more than(19)______a pleasant place to work—they could even(20)______profits.
(14)
选项 A、acknowledgement
B、familiarity
C、interaction
D、communication
答案A
解析 名词辨析题。根据文章内容可判断，老板对于员工的肯定非常重要。故选[A]acknowledgement意为“肯定，认可”。[B]“熟悉”、[C]“互动”和[D]“交流”均与文意不符。
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