首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
38
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C3】
选项
答案
relatives
解析
转载请注明原文地址:https://kaotiyun.com/show/VbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
BusservicesbetweenTownCentreandNewtonHousingEstatewillbe________untilthemotorwayisrepaired.
Somethoughttheywould________untilSunday.Therealistsknewthatthegamewasalreadyup.
Enyawasbornin1961,17May,andspentherchildhoodinGweedore.Thereareninebrothersandsistersinthefamily,fouroth
Wheredoourfavouritefoodscomefrom?Thetruthmaysurpriseyou.Didyouknowcurryisn’tIndian?DidyouknowAmericanswere
Forthispart,youneedtowriteanessayexpressingyouropiniononwhetherawallmakesiteasierormoredifficulttobeago
Yesterdayyoulostyourstudentidentificationcard.WritetotheDirectorofStudentServicesexplainingthesituation,stating
Thinkoflavendertodayandupcomeimagesofold-worldcottagegardensthickwithnoddinghollyhocksandpinkrosesroundthed
Recoveryfromjetlagcantakeaslongasadayforeverytimezonecrossed.Soifyou’reflyingeast-westforyourholidayoron
HowIwishwe__________sofarawayfromthetowncentre.We’11havetotakeataxiinthemidnight.
随机试题
下列属于一次性让步方式的是()
大学人文精神谈片(其三)大学人文学科的职责,我以为可分为两个层面。一个层面是,其科研,直接给当下的社会进步事业以智力支持,直接服务于社会;其教学,培养学生具有切实有用的专业知识、方法和能力,使他们获得服务社会、建设国家和自己谋生的本领。这些,是我们一直在
继发孔型房间隔缺损的分类中不包括
输卵管妊娠的临床表现应除外( )。
魏某,男,23岁,平日身强体壮,下午突然出现腹痛,被同事送到医院就诊,护士在评估时,错误的做法是()
下列因素中不影响混合过程的是()
内部控制是一种独立、客观的确认和咨询活动,旨在增加价值和改善组织的运营。()
某饭店2019年赊销额为120000元,坏账损失率为2%。该饭店2019年的坏账成本为()元。
运动参与是指主动参与体育活动的态度和行为表现。经常参与体育活动的人,可以培养和发展对运动的兴趣和爱好,养成体育锻炼的习惯,使体育活动成为生活中的重要组成部分。作为学校领域的运动参与,要求学生具有积极参与体育活动的态度和行为,掌握科学健身的知识与方法,养成坚
A.WhatstruckhimB.thereforeC.brokeoutPhrases:A.theplague【T1】______insouthernEnglandB.【T2】______wastheconjecture
最新回复
(
0
)