首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
admin
2017-03-28
51
问题
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
What is unusual about the new distribution centre in Texas?
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question, 23-30, mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
You have 45 seconds to read through the questions.
[pause]
Now listen, and mark A, B or C.
[pause]
Thank you very much for inviting me to talk to you about the introduction of Performance Management at Best Value.
Best Value operates nearly five thousand convenience stores and seven distribution centres in the United States. When I took over as Chief Executive, three years ago, I found poor industrial relations, and little or no sense of loyalty. A consultation process existed, but wasn’t taken very seriously by management. Internal communications varied enormously, with a few staff missing out on key information.
We realised we had to do something to bring out the best in people, and we decided to adopt Performance Management to emphasise to the whole of our large workforce that there were many positive aspects to being one of our employees. If staff could develop a sense of fulfilment in their working days, we believed, it would both benefit them and be fundamental to the success of the rapid expansion we planned. We were convinced that in comparison, the effect of raising wages or reducing working hours would be minimal.
One decision we had to make was how to introduce Performance Management. We decided to start by focusing on a small number of units, but ones where we would have the greatest impact. And that meant the seven distribution centres, even though they presented more of a challenge than the stores. We felt that if we succeeded in raising morale there, it would have a knock-on effect on the stores.
So what is ’Performance Management’? It’s a systematic, data-based approach to managing people, identifying the specific behaviours that we need from our staff and reinforcing those behaviours through recognition and reward. One of our first tasks was to identify the key behaviours needed to carry out the responsibilities of every post. This was the starting point for ensuring that each employee was best placed to use their own specific talents. I’m pleased to say it’s working very well. Then we gave every employee a checklist of ten behaviours they need if they’re going to perform their jobs well.
Managers and supervisors check each employee’s performance at least once a day, and give them feedback and symbolic rewards - a variation on the gold star system. Staff are brought together to celebrate achievements by their unit and hear about each other’s successes. We’ve realised that it isn’t the results, but the social interaction and recognition that provide the real rewards for employees.
Let me give you an example of Performance Management in action. When we replaced our California distribution centre with a state-of-the-art facility, we decided to train all its managers in Performance Management before we took on any new staff. The managers then applied the approach when the centre was up and running, and achieved amazing results: average staff attendance at work was ninety-five per cent as opposed to around eighty-five per cent in other centres. This made it the most cost-effective by far.
In Texas, we have our first distribution centre established with completely new staff, and all the supervisors and managers were trained from the start in Performance Management principles. That centre now gets the right products to the right place at the right time, virtually one hundred per cent of the time. That’s better than we’ve managed to achieve elsewhere, and contributes to the high degree of satisfaction in the stores it services.
With Performance Management, the desired behaviour becomes routine, so it gives a long-term payoff. And once employees understand their roles more clearly, and have changed the way they work, it’s much easier to agree on realistic objectives. This makes it less likely that the company has to cut costs, or take other emergency measures.
To round off, let me say that Performance Management has really transformed Best Value. And the important thing to remember is that it works for everyone.
选项
A、the accuracy of its deliveries
B、the number of supervisors it employs
C、the high level of sales in the stores it services
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/W9sO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutinsurance.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthearticlebelowaboutinsurance.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthefollowingarticleaboutknowledgeacquisitionandthequestionsontheoppositepage.•Foreachquestion15-20,marko
•Readthearticlebelowaboutmobilebusiness.•Choosethebestsentencefromtheoppositepagetofilleachofthegaps.•Fore
•Readthearticlebelowaboutjoboutlookoffinancialmanagers.•Choosethebestsentencefromtheoppositepagetofilleacho
•Readthearticlebelowaboutteam-building.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•For
•ReadthistextabouttheBehavioralInterviewingProcess.•Choosethebestsentencefromthesentencesthatfollowtofilleach
•Readthearticlebelowaboutamethodoflearninglanguagesaimedatbusinesspeople.•Choosethebestwordtofilleachgap
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Lookatthestatementsbelowandatthefiveextractsontheoppositepagefromanarticlegivingadvicetopeoplesettingup
随机试题
在产品价值评价时,若A、B、C、D四种零件的价值系数分别为VA=0.5、VB=0.8、VC=1、VD=1.2,则应重点研究的对象是( )。
载有转运货物的运输工具进境后,承运人或其代理人应当填制进口货物报关单,并随附列明转运货物名称、数量、起运地和到达地的《进口载货清单》,向进境地海关申报。
如果期货价格上升,则基差一定下降。( )
戏剧和书法篆刻家使用的繁体字等小众文化产品,正面临阵地锐减、影响下降的处境。这样的表现,从技术层面说,并无大的问题,因为实用主义统治的时代,那些已经不甚实用的东西,可以退出技术的范畴。但是,从文化产品的延续性而言,那些动辄被几千年中国文明史检验了的文化,它
学生从道德上理解道德规范并不难,但是要真正把这种要求转化为个人的道德需要,形成道德信念,就必须经过道德实践的亲身体验,其中转化的“催化剂”是()。
一、注意事项1.申论与写作考试是对应试者的阅读概括能力、综合分析能力、言语表达能力及实用文体写作能力的综合测试。2.请首先在题本和答题卡上填写(涂)好自己的姓名和准考证号,准考证号一律从左到右填写,答题卡上的准考证号横排空白方格用蓝、黑色墨水笔填写,竖
SpeakerA:Hello,mayIspeaktoAliceplease?SpeakerB:【D4】______How’sitgoing?SpeakerA:I’vebeentryingtocallyoualld
Whichofthefollowingphrasesisanexampleofanendocentricconstruction?
Likeitornot,EnglishisthelinguafrancaofEurope.Accordingtothe【D1】________,some84percentofyoungpeopleintheECa
Forthispart,youareallowed30minutestowriteanessayonunderstandingothersbyreferringtoAbrahamLincoln’sremark,"I
最新回复
(
0
)