What do we learn about the woman?

W: Hello, John. Sorry I’m late.
M: That’s OK. We haven’t ordered yet. So, what’s new?
W: Nothing much. Work’s been really busy this week. That’s why I had to rush to get here. How’re things with you?
M: Same as usual. Overworked, underpaid.
W: I’ve got this new boss. She’s a nightmare, works twenty five hours a day, and expects everybody else to do the same. I’ve been working till at least ten o’clock every night this week...

M: Midland Express. How can I help you?
W: Hello. I travelled up to Birmingham on one of your services this morning. And I’m pretty sure I left my handbag on the bus.
M: I see, madam. Um, which service were you travelling on?
W: Oh, I don’t know the number, but it was London to Birmingham express, and it got in at a-bout 10 o’clock.
M: And could you describe the item for me, please?
W: Yes, it’s a small, shiny, black, plastic handbag (Uh-huh) , with a short handstrap (right) and a large silver-colored buckle ( Mm). I was sitting near the...