首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
admin
2016-10-25
28
问题
You will hear five different business people talking about how they changed the way they ran their business.
For each extract there are two tasks. For Task One, choose the reason for the change from the list A-H. For Task Two, choose what solution they chose from the list A-H.
You will hear the recording twice.
Task One — Reason
For each question 13-17, match the extracts with the reasons for the change, listed A-H.
For each extract, choose the reason stated.
Write one letter(A-H)next to the number of the extract.
A to improve management of suppliers
B to measure business performance
C to retain market share
D to improve customer satisfaction
E to keep up with expansion
F to measure market share
G to improve staff motivation
H to streamline administration
______
Man: There seems to have been so many changes this year. It’s hard to keep up. I have to say I feel almost uneasy about our success ... it’s as if it’s too good to be true. The sales record in the last three months showed that we have made noticeable progress in meeting customer’s needs. You know, there used to be poor communication between Production Department and After-sales Department. We often failed to anticipate customer needs and to ask for feedback from the customers. Now the situation has been completely changed. You know what? We even incorporate customer satisfaction skills into employees training programme, giving detailed description of measurement programme, recognition programme and incentive programmes. I think it definitely would have an impact on how we dealt with our customers.
Woman: Well, yes, it was very much in line with the way we usually go about things, and that was why it proved to be a change for the better. It is true that when you worked in a company for too long, it is difficult to keep yourself highly motivated. Obviously it was implemented at a right time, as 80% of our staff were recruited ever since the company was set up ten years ago, in 2000. In fact, we have always been trying to bring staff on. Last year we introduced flexible time and job rotation. And they proved to be quite successful. This time, we invested more to foster team spirit. We encourage them to get more involved in our current project, to pool their skills, talent and knowledge. Anyway, it is rewarding to do so.
Man: Well, we were extremely glad to see the record high sales volume we achieved last year. It showed what we have always been good at — doing market research. This year, in face of the worldwide economic crisis, many of our competitors are stuck in serious problems. However, due to our strength in market research, our market share in Europe, Asia and Africa doesn’t decrease in a noticeable way. On the contrary, our loss is compensated through the gains we have in our market in South America, which sees a great potential for future development. Actually we find a new supplier there which seems to have very good reputation in the manufacturing business. And I believe this shall turn on a new leaf in the development of world market.
Woman: Well, now this long debate on whether the company should expand further has been eventually settled, even though 1/3 of the members of the Board of Directors hold that we need to be cautious in our venture, as the world economy is going through a recession. Many are optimistic about developing Chinese market, as China is the only country that is not affected by this Global Recession. Actually I think we should be very cautious in this expansion, as we have no experience in setting up new branches in China. Its culture is markedly different from ours. This really shall prove to be a great problem. And I think the only way out is to talk to a local consultancy company about the procedures. I suppose it would be a great help.
Man: Well, in a small company like ours, everything has to account for something. And I am not sure whether we are doing the right thing or not. However, I have the feeling that if we are to succeed in this highly competitive world, we do need to improve the way we run our business. Processes that used to be highly bureau-cratised needed to be simplified. Many comment on the newly-introduced software as an important step toward efficient management. You just can’t imagine how the cost has been cut by it, a lot of information about our clients is pooled together for our easy access. In addition, it has catalogued all the dealings we made with particular customer. It proved to be cost-saving.
选项
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/XbKd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
A、 B、 C、 D、 DTwopeopleareshakinghandsonabrickstairway.Choice(A)misidentifiestheaction.C
Whomostlikelyistalking?
Whatisthespeakertalkingabout?
A、 B、 C、 D、 A通过图片中人们在公园里休息或行走的情景,可以联想到park,bench.people,sitrelax,walk等几个单词。应注意(B)选项中的indoors(室内)和(C)选项中的
A、 B、 C、 D、 C图片中桥横跨在江面上,人们在船上划桨,由此可以联想到river,water,bridge,boat,people,oar,row等几个单词。(A)选项中的pickup是指接送。人们
Whatarethespeakersmainlytalkingabout?
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfand
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
随机试题
甲状腺素的生理功能包括
下列关于大肠的描述,正确的是
某县医院根据上级文件的规定和主管部门批准,向县邮电局申请开通“120”急救电话,县邮电局拒绝开通,致使县医院购置的急救车辆和其他设施至今不能正常运转,而遭受损失。县医院遂以县邮电局为被告向县法院提起诉讼,请求判令县邮电局立即履行开通“120”急救电话的职责
根据《注册造价工程师管理办法》,注册造价工程师的继续教育应由()负责组织。
当股票当前价格为63.95港元,以该股票为标的的期权中内涵价值最低的是()。
甲公司于2003年12月10日申请注册A商标。2005年3月20日该商标被核准注册。根据商标法的规定,甲公司申请商标续展注册的最迟日期是()。
在体育课教学中,运动负荷的安排要遵循()。
在数据库管理技术的发展过程中,经历了人工管理阶段、文件系统阶段和数据库系统阶段。其中数据独立性最高的阶段是
【B1】【B8】
A、Onecanimprovelisteningbywatchingmovies.B、Everybodywantstoimprovelisteningnowadays.C、Thereisagoodwaytomemori
最新回复
(
0
)