•You will hear five short recordings. Five people are talking about a problem that occurred. •For each recording, decide what ea

M: It was just so embarrassing, the whole thing. I mean, being late’s one thing, and I had already got my secretary to phone through and leave a message to say I was running behind schedule. But in the end I didn’t get there at all... and all the other managers were there to see the team show the project and its results. Oh well, that’s how it goes, I guess.

F: Well, I’m certainly not going to forget that in a hurry! What a terrible mistake... It made the whole meeting pointless, really. I can’t imagine what they thought of me, sitting there with the paperwork for another client. Very unprofessional. I mean, I could still tell them the relevant facts, but I couldn’t show them the actual contract. I didn’t put it in my briefcase last night.